Chevrolet
Tahoe

See attached document for complaint. We are writing to express our concerns regarding ongoing and unresolved issues with our 2024 Chevrolet Tahoe High Country Deluxe Package, which we purchased on [XXX] from Titus-Will Chevrolet in Olympia, Washington. Our vehicle was ordered on [XXX] and delivered with 12 miles on the odometer [XXX]. The total purchase price was $97,889.61. This vehicle is equipped with a 6.2-liter Ecotec VB engine and a 10-speed automatic transmission. Since shortly after purchase, we have experienced intermittent audio output problems. With these problems, there is no audio for the radio, phone calls or mapping directions from any of the apps. Incoming phone calls do not connect and outgoing calls cannot be made. Despite multiple service visits-[XXX] as well as documented audio output issues my wife recorded and dated due to the fact that the dealership is 50 miles away: [XXX] We have also driven our vehicle into the Titus Will dealership service department twice when the audio output was not working so the service techs were able to see exactly what was not working-the issues are still unresolved even after updates from the service department and over the air updates that were to "FIX" the issues per GMC/Chevrolet. Our dealership has been unable to identify or correct the defect. Additionally, we received a Safety Recall Notice (N252494000) on May 20, 2025, concerning a potential loss of propulsion in the 6.2-liter engine, which may lead to catastrophic engine failure and increased risk of a crash or harm. We were surprised to learn that this recall was issued on April 24, 2025-prior to our purchase date-yet was not disclosed by the dealer at the time of sale, which also appears to be deceitful on GMC's part. We would not have accepted the vehicle knowing there were catastrophic engine problems as we travel the highways often visiting family in Idaho and Spokane as well as taking care of our elderly parents this last year with their medical care transports. When we contacted Titus-Will Chevrolet about the recall, they informed us that they could not inspect my engine until further instruction was received from GM Corporate. We also requested to trade in our vehicle for a comparable model equipped with a smaller, unaffected engine (5.3L), but was told by both Titus-Will Chevrolet and Whitney Chevrolet in Montesano, Washington, that GM Corporate had instructed dealers not to buy back or trade these affected vehicles at this time. As a result, we are now left with a new vehicle that: - Has persistent, unresolved defects in the audio system; - Is subject to an active safety recall with potential for serious catastrophic failure including crashes; and - Have suffered a significant diminished value of our new vehicle due to these unresolved issues and restrictions on resale or trade-in. Given these circumstances, we respectfully request that Chevrolet replace our 2024 Tahoe with a new, comparable model equipped with a 5.3-liter engine (or another engine not subject to the recall) and the extended warranty we had purchased with the current Tahoe we own. We have been a loyal Chevrolet customer, having bought six new Chevy Tahoe's over the years as well as Chevy Pickups, and have always been satisfied- until this vehicle. We hope this matter can be resolved promptly and fairly. Please contact me at your earliest convenience to discuss the next steps, but we expect a written response no more than 40 days of receiving this letter. Thank you for your attention and understanding. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Purchased new vehicle in September 2024, immediately after purchasing the vehicle the engine had a clanking noise. Took the car back to the dealership where they explained the noise was normal. The car continue to make clanking noise, but noise continued to get louder, took the vehicle back to the dealership for first oil change, verify the noise, and discuss safety recall received on the vehicle. Dealer told me the car was ok to drive. In October 2025, the vehicle loss power during acceleration with immediate re-start. After this incident, took the vehicle to another dealer where they inspected the vehicle again. The test failed and the car now needs a new engine. Car has now 10K miles in the odometer and has been sitting in the dealership for 3 weeks now waiting for an engine replacement.

The contact owns a 2024 Chevrolet Tahoe. The contact stated that while driving approximately 35 MPH, there was an abnormal knocking sound coming from the vehicle. The vehicle stalled, and the message to "Press the Start Button” was displayed. The contact was able to restart and drive the vehicle. The contact stated that the following day, while driving and depressing the accelerator pedal, the vehicle hesitated before accelerating, with a rattling and tapping sound coming from the vehicle. The contact continued driving; however, the vehicle stalled with the message to “Press Start Button” displayed. The contact attempted to restart the vehicle however, the check engine warning light illuminated. The vehicle was towed to a dealer, but was not diagnosed. The vehicle was not repaired. The contact stated that prior to the failure the contact experienced failures with the vehicle related to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact had taken the vehicle to the same dealer approximately 3 months prior for the recall inspection. The dealer stated that the engine had passed the inspection, and an oil change to a higher viscosity oil was performed. The contact then noticed the abnormal engine ticking sound and became aware that the engine was not responsive while depressing the accelerator pedal following the inspection. Additionally, the engine was idling roughly. The dealer was contacted, but informed the contact that the engine had passed the inspection. The contact stated that the recall had been removed from the VIN and was listed as completed; however, the vehicle experienced engine failure and was currently at the dealer. The manufacturer was informed of the failure. The failure mileage was approximately 25,000.

On October 23 I was driving my vehicle and the airbag light and a message service safety restraint appeared. On October 24 I was in route to take the vehicle to the dealership and as I was merging going to the highway the vehicle turned off, lost complete power threw itself into neutral. I had to drive it over to the shoulder to keep from getting hit. I was able to get the vehicle to turn back on and got it to the dealership. This would be the third time that the vehicle has lost power and completely turned off while driving the first time I took it to the dealership. They said they couldn’t find anything wrong. The second time this happened. I took it to the dealership. They said they replaced the gateway module this third time I took it to the dealership they have called me and said they need to replace the OnStar telecommunication module. The vehicle is unsafe. It is a brand new 2024 Tahoe I purchased it new. The vehicle should not be turning off while I’m driving The same messages consistently pop up the airbag in the service safety restraint. They replaced some kind of console at the top and say that that would fix the issue, but it didn’t because the message came back on again the vehicle idols as if it’s gonna turn off whenever I go to stop the vehicle The transmission stutters are like it’s going into a downshift and it acts like he wants to turn off, but it doesn’t it’s only turned off when I’m driving and then it will just shut off.

Low Oil Life notification on phone. Since L87 recall, an oil consumption test was stopped and the new type of oil has been added to the vehicle 5k miles ago. Had to add a full quart to register on dip stick. Will now start another oil consumption test with a dealership. I am very concerned about my families safety.

BRAKES JUST GAVE OUT ALMOST HIT THE CAR INFRONT AND SWURVED TO AVOID IT THE CAR ALMOST HIS THE WALL AND ANOTHER CAR WHILE TRYING TO CORRECT MY TRUCK IN A PROPER LANE. Brake pedal went straight down to the bottom and let the truck coast to a stop. SCARED TO DEATH THANK NGOD I DIDN'T HIT OR CRASH !!!!

Entertainment System/Radio -- not working. No audio. No audio noise even when the blinker is engaged. After several visits to the internet/YouTube I understand this has been a common problem with GM models. Some are able to restart under 'safety mode'. My case ... radio comes on when it wants to and then cuts off. My vehicle is 15 months old .. 38,000 miles.

The contact owns a 2024 Chevrolet Tahoe. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact was concerned about parts availability and that the vehicle could experience engine failure due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had received the notification in April 2025. The manufacturer was made aware of the issue but provided no assistance. The contact had not experienced a failure.