Chevrolet
Silverado

The contact owned a 2024 Chevrolet Silverado EV. The contact stated that when idle, the vehicle would hesitate before accelerating. Continuing to drive at approximately 55 MPH, the accelerator was released, and the vehicle continued to accelerate. The vehicle veered off the road, where the vehicle flipped a total of 5 times before coming to a stop. The contact received injuries to their back, whipflash, and a contusion of the stomach. Medical treatment was needed and had been ongoing. The vehicle was towed and totaled. A police report was filed. The manufacturer was not informed of the failure. The failure mileage was unknown.

See attached document for complaint.

Under heavy acceleration the vehicle swerves from lane to lane and the operator is unable to counter the steering. The behavior continues until the acceleration is halted. The vehicle was grounded due to it being deemed unsafe by the originating dealership technician and repairs were attempted but were unsuccessful. The dealership had another vehicle like mine in inventory so they tested that one and found the same erratic behavior but rather than deeming it to be a problem they declared the steering issue it to be normal for that model. This is section 4 of the attached dealership service report.

On multiple occasion parking sensors activate for no reason. Emergency braking occurred while backing as well as while driving for no reason at all. High possibility of a crash occurring. Gm refuses to repair or replace. Gm stated dealer says vehicle has completed repairs and vehicle ready for pickup. Dealer has not repaired or replaced any items or parts.

The front trunk latch mechanism repeatedly fails. When this occurs, the vehicle believes the trunk is open and will not let you drive in normal mode. It forces you to proceed in limp mode which is dangerous. The 12v battery has to be reset to have the sensor redetect the close latch. Reports from multiple forum sources show this to be a widespread problem and currently dealer are replacing with the same mechanism and the problems reoccur.

The soft tonneau cover that was installed on the vehicle was faulty and became detached from the metal tension bar and cant be reattached.

The exterior passenger side mirror is manufactured with flat glass and not convex glass. The flat glass field of view is not nearly wide enough for this large truck. This flat glass combined with the width (distance from the driver's head/eyes to the passenger door mirror), height, and length of the truck creates a substantial risk for an accident while traveling on any roadway or even maneuvering while parking. It is impossible to adjust the flat glass mirror to bring a smaller car to the right side of this truck into the driver's field of view, and at the same time, approaching traffic from the right rear. This is particularly dangerous when needing to make a quick "glance and maneuver". GM Parts has advised there is no alternative replacement mirror for this truck. Replacing the flat glass mirror on the passenger side with the commonly used passenger convex mirror glass would correct this hazardous situation.

While in traffic over 45 miles per hour, the vehicle placed itself into a hazard mode due to the electric vehicle propulsion system. This happened so fast and the deceleration rate was so quick that it risked a rear end collision. This is the second time this has happened and both were following a heavy rain storm. I drove through a modest puddle that did not even submerge half of the tire wall making contact with the road and did so slowly. Less than five miles later, the vehicle goes into what my service advisor calls "limp mode." I have asked General Motors to give me an even exchange or, in lieu of the fear this vehicle gave me, an upgrade to a Cadillac Escalade IQ.