Subaru
Outback

See attached document for complaint.

Vehicle brakes failed while driving, the brake pedal went to the floor and almost caused a serious car accident. Yes, vehicle and brake lines are available for inspection upon request. My safety, the safety of others and more importantly my life and the lives of others were severely threatened because of the major break failure that occurred. It is terrifying to think that I was unknowingly driving around this vehicle with an imminent accident that could happen anytime, without any warning, which could have killed me. After taking pictures of my brake lines, recording videos and doing some quick research, I called a local to inspect my brake lines. I told them the scenario that I experienced and reported to them that my brake lines were covered in rust. I told them that I found out my vehicle had a recall remedy done on the brake lines in 2017, which is before I owned the vehicle. I told them that the rust and corrosion was in the same spots that were supposed to be fixed in the recall repair and that I am positive that the repair was done incorrectly or the repair was not done at all. I requested they take pictures of the brake lines and show them to the manufacturer or use the photos I took but they ensured they would take care of all of that. Called for update a week later and was unable to get in contact with anyone. I waited over a month before one of my calls was finally answered. I was told they still hadn’t looked at my vehicle yet. Having no vehicle had a very negative impact towards my job because I had no transportation for so long. I called back a few days later and was told that they would not repair my vehicle. My vehicle was not inspected by the police or insurance because I wasn’t in an accident. I was less then a minute from home when this life threatening incident occurred and thankfully was able to pull the car into my driveway. No warning lamps, no messages and no symptoms of the problem were present prior to this life threatening occurrence.

There should be a recall for front suspension on this vehicle if not the entire suspension. Mine has been garage kept since day 1, is in showroom condition, not driven in salt on roads during snow, therefore no reason for the suspension to be in this condition. In 2019 at 74,000 miles I had to have the entire front end suspension all components replaced at a cost of over $2,500 USD the suspension was also causing what others refer to as "drifting" under any road driving conditions on dry or wet pavement at any speed above 30mph and would and still does after having the entire suspension replaced, drift, unstable, and when the original suspension was replaced even after being flawlessly maintained the suspension components from the factory were severely worn and including rubber gaskets, sway bars, etc and appeared to have a rust or corroded appearance in spite of the vehicle never being driven in weather during snow when most areas would place salt on roads which is a primary cause of rust or corrosion. The factory suspension also caused significant wear to any tires this causing any tires to wear uneven and require replacement within less than 15kmi. After suspension was replaced in 2019 tires were replaced as well. Vehicle driven 15kmi since 2019 and replacement, in 2021 the suspension again was drifting, causing severe uneven tire wear, and at highway speeds 60mph& above causes a severe drift and vibration which could cause a dangerous situation for the average driver and at highway speeds U have to literally hold the vehicle on the road with a moderate force or it will I'm fact drift and cause incident. I believe the manufacturer should recognise this issue and repair or replace all the components of suspension at no cost to consumer as I am not the only one affected by this. I have receipts I can provide upon request showing the suspension was replaced. Please do not show my personal information or very specific details about my vehicle online.

The contact owns a 2005 Subaru Outback. The contact stated while driving 30 MPH, the brake pedal was depressed and went to the floorboard. The brake warning light was illuminated. The contact was able to drive home where he inspected the vehicle and discovered severe corrosion at a connection point on the brake line. The contact stated that the brake line was leaking brake fluid. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 14V311000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure and informed the contact that the vehicle had already been serviced previously under the recall. The vehicle was not repaired. The failure mileage was approximately 180,000.

Vehicle experienced sudden complete brake failure while driving due to a rupture in brake system in the exact area of a known defect / recalls NHTSA SUBARU RECALL WQG-43 and WQK-47 (both completed) which had been issued to inspect and repair the defect. Safety of driver / occupants were immediately put at grave risk due to inability to slow or stop vehicle. Car was traveling on a two way high traffic road at a speed of approximately 30+MPH. I was able to stop slowly using the emergency hand brake though only after attempting to pump the brakes which became absolutely unresponsive (this took approximately 7-10 seconds while pumping the Brake pedal). It was pure luck that there was no one directly in front of me at the time. If anything had been in front of me my choices would have been: A) swerve to the right into parked cars B) swerve left into oncoming traffic or C) run into or hit whatever was in front of me. None of those would have been acceptable options and all could have potentially injured or killed occupants within the vehicle not to mention the potential to have injured or killed any other parties involved in a collision. I am frankly amazed that a brake system defect of this nature was not fully repaired and or replaced using a non-defective design and parts. I view any application of a aerosol surface treatment as temporary & superficial at best. It's only a matter of time for the brakes to fail on every 2005-2009 Subaru that has this defect. The risks to vehicle occupants and any other individuals involved in potential accidents are simply too high.Vehicle is currently at IRA Subaru in Danvers Massachusetts and has been inspected by them confirming the problem with photo documentation. There was no other prior warning before the sudden complete brake system failure. It is unclear if the Vehicle or component has been inspected by the manufacturer. No other party has inspected the vehicle. Vehicle is available for inspection upon request. Mileage: 77,884K

puddle of brake fluid under car no brakes after looking at it 4way joint connector at rear of car is leaking . online says recall was done but specifications for the repair are ludacris to spray wax over corrosion ! the lines are already damaged and that would just seal the corrosion in and continue to deteriorate! that recall in itself is a safety hazard and needs to be reevaluated!

The contact owns a 2005 Subaru Outback. The contact stated that the vehicle was experiencing cruise control failures. Additionally, the contact stated while driving at 50 MPH up a steep hill of a bridge, the brake pedal was depressed and the vehicle decelerated significantly to 20-25 MPH. The accelerator pedal was depressed but failed to respond. The contact stated that the vehicle lost motive power and remained at the bottom of the hill facing an incline, while there was oncoming traffic. The check engine warning light and other unknown warning lights illuminated. The contact engaged the Sport mode first gear and the vehicle moved slowly. The contact continued to depress the accelerator pedal but the vehicle failed to respond. The contact switched to the slow lane and drove to the top of the incline and made a left turn off the end of the bridge downhill. The vehicle rolled down, allowing him to veer to the side of the road. The contact parked the vehicle. Upon inspecting the vehicle, the contact noticed that the engine was running at 2,000 RPM, even though the vehicle had no motive power. The contact turned off and restarted the vehicle. The contact shifted to drive and low gear, and he was able to drive the vehicle to an independent mechanic. The independent mechanic diagnosed that the throttle position sensor had failed. The vehicle was repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 177,000.

The contact owns a 2005 Subaru Outback. The contact stated while driving downhill at 40 MPH, the check engine warning light was illuminated. The accelerator pedal was depressed however, the vehicle failed to respond. The contact parked on the side of the road and restarted the vehicle after 3-4 minutes and continued driving to his destination. The contact stated that the check engine warning light was turned off after restarting the vehicle. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 215,500.