Nissan
Ariya

While charging my 2025 Nissan Ariya at an Electrify America DC fast charger, the vehicle failed to complete the charging “handoff” between the charger and the car. The charging station instructed me to disconnect and reconnect, but after multiple attempts, the system failed to establish a proper connection. Immediately after this, the entire vehicle shut down and became completely inoperable. This was the third occurrence of the same system failure since purchase, despite the vehicle having only ~11,377 miles. I contacted Nissan Roadside Assistance, and the vehicle had to be towed. The service technician at the selling dealer (Findlay Nissan, Henderson, NV) stated that another 2025 Ariya was towed from the same Electrify America location one day prior for the exact same issue. The dealer confirmed that the vehicle required a technician reset to restart the system but stated that this was not covered under warranty. A Nissan technician informally advised me to document and report this issue immediately due to repeated failures related to DC fast charging.

We pulled up to an EVGO Charging station with 27% battery charge & 57 miles available. When we hooked up to the charging station it didn't recognize the vehicle & advised to detach & reconnect. We repeated this step 5 times before calling EVGO customer support. They rebooted the charging station & discovered it was the vehicle malfunctioning. My 2025 with only 764 miles on it read EV System Off. The entire car is an EV & it would not start. We couldn't move the vehicle out of the way for others to charge so they parked as close as they could to use the charging station. I contacted Nissan customer support for a tow and AAA called me back charging me $533.50 to tow directly to Riverside Service department to honor the extended warranty. 3hrs later I called AAA back waiting to be picked up & I was informed that they were not responsible for transporting people. We got stranded in Baker with my [XXX] mom with [XXX] & my [XXX] son for 8 hrs because no rideshare would pick up the fair. We had to contact our daughter in Vegas to pick us up to take us home in Riverside CA 232 miles one way arriving at 1am. For 2 days Nissan did not contact me so I had to show up in person to verify my vehicle was there. The service manager made every excuse for the car breaking down to avoid liability. He first blamed the EVGO charging station & then tried to convince me it was just a 12volt dead battery saying I can take the car back the same day to avoid a buy back due to the Lemon Law. The car wouldn't charge to run a diagnostic so he loaned me a rental. He told AAA that the car was a buyback to approve repairs for the damage the tow did when transporting the car to Riverside Nissan. The service manager made this the issue instead of the EV System Off Mechanical failure. After the Damage was approved the same day Nissan called me to pick up my car without ever giving me a diagnostic for why it shut down. Nissan lied to AAA & tried charging me a $35 daily rental fee. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Component or system that failed: Electric Drive System / Charging System / Software – repeated failure displaying “EV System Off” message, rendering vehicle inoperable. Description of incident: This is the second time within 30 days that my 2025 Nissan Ariya (VIN: [XXX] ) has completely shut down and become undriveable. On [XXX], while attempting to use a DC fast charger at Electrify America (1150 E Flamingo Rd, Las Vegas, NV), the vehicle failed to begin charging. After a few attempts, the dash displayed “EV System Off” and the car could not be restarted or shifted into gear. It had to be towed again — same as the incident on [XXX], which occurred under nearly identical circumstances. Safety risk: This failure left me stranded twice, with no warning or ability to drive. Had this happened on a freeway or in a rural area, it could have been dangerous. The dealer has only reset the vehicle each time with no resolution. Reproduction and inspection: The issue was inspected by Findlay Nissan Henderson. They stated that other Ariya owners have reported similar failures, especially after using Electrify America stations, and implied it may be a compatibility issue — yet this is not publicly disclosed by Nissan. I have charged successfully at Electrify America many times before, and the same charger worked immediately after my failure. Warning signs: No warning lights appeared before the failure. The “EV System Off” message appeared suddenly after connecting to the charger. Summary: This is a critical systems failure that recurs, impacts safety, and limits reliable use of the vehicle. I request this be formally investigated for a potential design or software flaw. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

3 days after purchasing the vehicle the forward collision warning light and rear cross traffic light came on. The forward collision light warning also came and and deactivated my cruise controls. It was taken back to the dealer for a diagnostic which was unsuccessful and did not show any errors. The car was given back to us and 3 days later while my wife was taking the kids to school, the same errors occurred plus the dashboard went dark, and the driver's seat inflating back rest started to inflate and deflate. The car was taken back to the dealer and has been there for close to a week. I was given a call by the Nissan Service Representative stating that they will be replacing the forward assist part.