Chevrolet
Trax

On October 8, 2025 My cousin, [XXX] , and I were on highway Mile 113, 65 North and were about to exit when an ambulance exited onto the highway ahead causing the traffic to suddenly stop. As the traffic stopped, I hit my brake, which usually jolts when I hit it but it didn't this time, the brake didn't feel the same, the brake was soft and it felt like my car wasn't stopping. The warning red light that usually goes off didn't and I hit a Jeep at a speed of about 55 to 60 mph yet none of my airbags diployed. We smelled fire and saw some smoke come in from the vents but couldn't see over the hood that had been bent up, both of our seatbealts had been stretched out so that when we took them off, we could not put them back on, and the adjuster I had on my seatbealt to keep it off my shoulder completely broke off. I pull over as far as I could safely since I couldn't see. The driver of the Jeep got out of her car and inspected it, she came back to the passenger side of my car and said that she was in a rental, there was no damage and couldn't afford to turn in accident in so she had to leave, and left the scene. Both my cousin and I were feeling pain in our chest so when 1st responder came, he called for an ambulance. My car was towed and we were both taken to Eskenazi ER where my cousin was treated and released the same day. I was admitted into the hospital ICU and had emergency cervical fusion spinal cord surgery on October 9, 2025 and wasn't released until October 17, 2025 with ongoing treatment for therapy and loss of mobility of my right arm which is due to nerve damage and abdomen bruising, I am still recovering and have ongoing treatments for my spine. I noticed the alarm didn't sound when it should have times before but since nothing was said about any problem when I took my car in for service in September, I didn't think that there would be an issue like this. A police report was made but I do not have a copy yet. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

See attached document for complaint.

Apple CarPlay exits when I tap on it. Also air vents have air coming from them even though I have A/C Off. Transmissions Jerks when it’s cold.

The contact owns a 2025 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, the transmission warning light illuminated. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 139.

I am reporting a safety concern involving my 2025 Chevrolet Trax 2RS (VIN: [XXX] ). After a service visit at AutoNation Chevrolet Spokane Valley concerning all the following issues on October 31, 2025 (Repair Order #XXX), the Lane Keep Assist system stopped functioning entirely after that being the main concern I was going into the dealership to get resolved once it tried to automatically steer me into the other lane at 60mph almost causing a life threatening collision. Prior to the visit, the system worked but was malfunctioning— the dashboard displayed the green lane symbol, and the activation button engaged the feature. After service, the symbol no longer appears, and the button lights up but does not activate the system. This change was not authorized, not documented in the repair order, and was never disclosed to me. I believe the Lane Keep Assist system was intentionally disabled or tampered with during service, which poses a serious safety risk. I am also experiencing other unresolved issues including engine ticking, dashboard brightness malfunction, infotainment freezing, and transmission hesitation. I am requesting a formal investigation into whether this dealership improperly disabled a federally regulated safety feature without consent or disclosure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I began experiencing multiple mechanical and safety-related issues within the first few hundred miles of ownership. These include a persistent metallic ticking noise from the engine compartment, sluggish acceleration, infotainment screen freezing and Bluetooth malfunction, Lane Keep Assist attempting to steer the vehicle into another lane at highway speeds, and a non-responsive brightness knob. These issues pose safety risks and match known GM bulletins (e.g., 23-NA-094, 24-NA-242, 24-NA-063, PIT6362). I’ve scheduled my first service appointment for October 31, 2025, and installed a dash cam to document future incidents. I am concerned about the vehicle’s reliability and safety.

Blind spot indicator, as well as radio and gauge display are acting less than appropriate Blind spot indicator/Driver side: engaging without any presence of caution Radio and gauge displays: turning back on after vehicle has shut off Forward crash collision detection intermittently functions less than equal- has failed in heavy traffic upon forward cars braking, leading to the need to hard-brake.

On [xxx] My cousin, [XXX] , and I were on highway [XXX] and were about to exit when an ambulance exited onto the highway ahead causing the traffic to suddenly stop. As it stopped, I hit my brake, which usually jolts when I hit it but it didn't this time, the brake didn't feel the same it felt like my car wasn't stopping. The warning that usually goes off didn't go off either. My car hit a Jeep that was in front of me at a speed of about 55 to 60 mph yet none of my airbags diployed. We smelled fire and saw some smoke but couldn't see over the hood that had been bent up, both of our seatbealts had been stretched out so that when we took them off, we could not put them back on, and the adjuster I had on my seatbealt to keep it off my shoulder completely broke off. I pull over as far as I could safely since I couldn't see. The driver of the Jeep got out of her car and inspected it, she came back to the passenger side of my car and said that she was in a rental, there was no damage and couldn't afford to turn in accident in so she had to leave, and left the scene. Both my cousin and I were feeling pain in our chest so when 1st responder came, he called for an ambulance. We were both taken to Eskenazi ER where my cousin was treated and released the same day. I was admitted into the hospital ICU and had emergency spinal cord surgery on [XXX] and wasn't released until [XXX]. After the accident, I saw a few messages that were sent to my GMC account inbox dated October 8, 2025 saying that my airbags may need to be serviced, after the accident happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)