Nissan
Maxima

The contact owns a 2014 Nissan Maxima. The contact stated that the passenger’s side air bag warning light was illuminated. The air bag located in the seat failed to activate as designed. The vehicle was taken to an independent mechanic who determined that the passenger’s side seat sensor was inoperable. The vehicle was taken to the local dealer, where it was diagnosed, and it was determined that the occupant sensor was inoperable. The dealer confirmed that the part was no longer in production. The vehicle was not repaired. The manufacturer was contacted and referred to the dealer for a diagnostic test. The failure mileage was approximately 46,000.

Date(s) of Incident: Multiple incidents from [June 3, 2025] to [July 1, 2025] Summary of Complaint I am filing this complaint against Best Price Transmissions for negligence, non-compliance with automotive repair safety codes, and unprofessional conduct that has resulted in substantial financial loss, vehicle damage, and emotional distress. I have patronized this shop for years, trusting their work, but my vehicles have repeatedly left their care with more problems than they arrived with. The most recent incident involved an air conditioning repair that led to a coolant leak, the recommendation of unnecessary part replacements, and ultimately damage to my vehicle’s performance. Details of Incident 1. Unqualified Workers & Code Non-Compliance Mechanics admitted to not being certified automotive technicians. One employee intentionally released refrigerant from my AC system, claiming there was “too much pressure.” Repairs involving refrigerants must legally be performed by certified personnel; this was not followed. Several workers could not speak English, making communication difficult and contributing to repair errors. 2. Damage to Vehicle My AC and defrost no longer function. Vehicle now runs irregularly, despite having no such issues before their service. Owner previously promised to replace damaged parts caused by their negligence but has not contacted me or honored that agreement. 3. Evidence Collected I recorded both video and audio of conversations, mechanical work, and admissions from employees about their lack of certification. Receipts and photos are available to verify the timeline and repairs. 4. Financial & Emotional Impact I have spent over $2,000 on this matter. I am on a fixed monthly income, making these repeated expenses a severe financial burden. I feel bullied and taken advantage of by the staff, especially since I am disabled and rely on my vehicle for mobility. 5. Attempts at Resolution

The contact owns a 2014 Nissan Maxima. The contact stated that while driving at an undisclosed speed, the headlights became inoperable. The contact stated that the headlights failed to function properly, and the lights were dim. The vehicle was taken to the dealer, where it was diagnosed and determined that the headlight assembly had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 107,270.

While pulling into a parking space, I heard my engine racing. Immediately, I felt the car lurch forward. To avoid misapplying my foot to the gas pedal, I withdrew both my feet to the floor, next to the seat. The car continued forward at a fast rate. The car stopped going forward after it struck s building. However, the tires kept spinning, especially the front left tire. The engine ran briefly, until it stopped spontaneously. A few days previously, while driving at about 40 miles per hour on level ground, I felt the gas pedal to be unresponsive. Then it quickly reengaged. I mentioned this to my husband and he suggested that there may have been an air bubble in the fuel line. I don't know if the two events are related. Also, possibly related, I stopped using cruise control, because the car would surge and lapse during use. My insurance company is pursuing spontaneous acceleration. I visited my primary care physician the afternoon of the accident and was diagnosed with whiplash.

The dim lights on the vehicle are very dim, the fog lights are brighter than the dim lights. I’ve replaced the bulbs and headlights and neither fixed the issue. You can barely see in front of the car with the dim lights. It’s very unsafe to drive at night.

Low beam headlights are extremely/dangerously low even if the lights are brand new. In my opinion it's extremely dangerous to drive with only my high beams on but thats the only way I can see at night theres no confidence in relying on my low beams.

The contact owns a 2014 Nissan Maxima. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and displayed symptoms relating to transmission failure. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the CVT. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 50,400.

Code B1018 failing Occupant sensor in the passenger seat