Ford
Explorer

In November 2023, our SUV started to over heat and engine shut off. We noticed the coolant reservoir was bone dry. We added coolant. It was bone dry again within a couple days. We had a mechanic friend diagnose and he told us it is the water pump. We took it to the Ford dealership and we were quoted $3000 to repair it. We could not afford this, so thankfully we met a mechanic that works at dealerships but also repairs on the side. He fixed it for $1000. Flash forward to November 2025 and we notice the heat in our car is not working. Couple weeks later, overheat warning and I'm forced to pull over with my 3 children in the car on a busy highway. Once car cooled down, we went straight home and forfeited our plans. Notice the reservoir is empty again. Refill it. It's empty within a few days. Come to find out, it's the water pump again and Ford dealership wants $4400 this time to fix it and our friend who fixed it last time wants $2000 to fix it. He had another Ford Explorer currently in his shop with the same problem. He said it will continue to fail. We are at a loss. Car overheats almost immediately and loses coolant almost immediately. Ford should HAVE A RECALL ON THE WATER PUMP. Why does the engine have to be pulled out to replace the water pump that is just going to fail every 2 years. I have bought Ford since 2008 and swore I always would buy Ford. I have had 3 Ford vehicles. This experience with this vehicle and the Ford dealerships has changed my opinion. I will never buy Ford again. We are only at 125,000 miles and bought vehicle BRAND NEW in 2018-- so 7 years... just 7 years!

Purchased 5 years ago aprox 100k miles.kept oil changed regularly. Of course parts kept coming off, monk safety clips etc. It's a dime store matcbox wannabe. Then the abs and engine light came on. The computer was acting up and it would do crazy things. Lock and unlock, go into that slow drive as i was pulling into a road. Etc. These would self correct, all but the abs in a matter of minutes. Oh i did have it checked. All that came up was right wheel speed sensor. I paid to have it fixed. Ford dealer told me his news, new sensor bad news still says it's bad. I was moving to another state. Stranger things kept happening. None could find out what was wrong. It started back firing so new plugs and coils. The shop told me after that it still had issues and while no code it was the transmission. It started to violently shake going 70mph. Scared me to death. I sold it and now car shopping. Never Ford again! I have always trusted them but they have compromised on quality, safety and customer loyalty.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after arriving home and exiting the vehicle, the contact became aware that the A-pillar trim on the driver's side had detached. The dealer was contacted, and it was confirmed that the part to repair the vehicle was not available. Another dealer was contacted, AutoNation Ford Valencia (23920 Creekside Rd, Valencia, CA 91355), and confirmed that the part was not available. The manufacturer was not made aware of the failure. The failure mileage was 84,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving approximately 70 MPH, there was a loud sound coming from the roof or the side of the vehicle. The vehicle was taken to the residence, and the contact became aware that the passenger’s side A-pillar trim had detached from the windshield. The dealer was contacted and informed the contact that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.

I do not no at this time

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at undisclosed speeds on several occasions, there was a whooshing air sound coming from the windshield. The contact stated that the trim around the windshield had dry rotted and detached. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure milage was approximately 30,000.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, there were abnormal sounds coming from the roof. The contact stated that while looking in the rear-view mirror, the contact noticed that the plastic molding around the roof rack had detached from the vehicle and flew off into traffic. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure milage was approximately 55,000.

I believe the APIM has malfunctioned. I have a black screen. No backup camera, no controls for the functions on the screen, no radio and no hands free telephone. The safety of being able to see what is behind me while backing up is gone. The screen started malfunctioning about 8 months ago. It would work sporadically, now it doesn't work at all. I did the soft reset and the hard reset, plus Ford walked me through the update but it never worked.