Ford
Explorer

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Explorer. The contact stated that the rear-view camera had started to flicker and eventually had stopped functioning. The contact called a dealer and was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that the instrument cluster had started to fail and was intermittently displaying one or two gauges at a time. The manufacturer was not informed of the failure. The failure mileage was approximately 115,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 75 MPH, the front passenger’s side A-pillar trim detached. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to parts not being available. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,200.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the back-over prevention camera failed to display an image and instead showed a black screen. The contact had taken the vehicle to the dealer before receiving the recall notification and had the camera replaced. The dealer was contacted and confirmed that there were no parts for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 105,000.

The contact owns a 2015 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed fuel leaking from near the fuel tank. The contact was unsure which warning light was illuminated, but stated that a yellow warning light was illuminated, and there was a strong fuel odor coming from the vehicle. The vehicle was towed to an independent mechanic, where it was not diagnosed or repaired. The contact was informed that the vehicle was unsafe to drive and that the failure could potentially result in a fire. The vehicle was then towed to the residence, where the failure continued. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 152,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving 65 MPH on the freeway, the driver's side windshield exterior A-pillar trim detached and flew off the vehicle. The contact later applied tape around the A-pillar. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The dealer was notified of the failure and secured the passenger's side windshield exterior A-pillar trim with tape at the residence. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted when the failure initially occurred, and informed the contact that the parts would be available in a few months. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign numbers: 19V435000 (SUSPENSION), 21V537000 (SUSPENSION), 24V031000 (STRUCTURE), and 25V695000 (BACK OVER PREVENTION); however, parts for the recall repairs were not yet available. The contact stated that while driving at various speeds, the contact heard outside noises inside the vehicle. In addition, the contact stated that when the heater was activated, the front windshield made an abnormal sound and then shifted. The contact stated that on a separate occasion, while the vehicle was parked at the residence, the driver’s and passenger’s side A-pillar trims detached from the vehicle. The vehicle was taken to a glass specialty shop, and the front windshield was replaced. The contact stated that the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that on four occasions when the vehicle was started, the message "Steering Assist Service Required" was displayed. The contact stated that the steering wheel was very stiff and would not move. The vehicle was restarted, and the vehicle operated as needed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.