Acura
Mdx

AC / DEFROSTER / HVAC I am reporting a potential safety and health defect involving the HVAC system in my 2024 Acura MDX. When operating the air conditioning or the front windshield defroster, a strong musty odor enters the cabin. The dealer informed me that resolving the odor requires an EVAP core cleaning, replacement of the cabin filter, and the use of a disinfectant that will be circulated throughout the ventilation system to kill mold, mildew, and other contaminants. I was told this is the “first step” in addressing the issue and that the estimated cost is $440 out of pocket. This is extremely concerning because the presence of mold or bacterial contamination inside the HVAC evaporator and ventilation system affects the air my children and I breathe inside the vehicle. Mold exposure can cause respiratory irritation, allergic reactions, headaches, and other symptoms, especially in enclosed spaces. The HVAC system in this vehicle is a sealed, manufacturer-controlled system which the owner cannot access or service, so this type of contamination should not be considered routine maintenance. I have researched this issue and found that Honda/Acura vehicles have a documented history of HVAC mold and mildew odors, and Honda has previously issued internal investigative bulletins requesting dealers to collect parts from vehicles with musty HVAC smells. There are also mold-related complaints already filed with NHTSA for the 2024 MDX model year. This suggests the possibility of a broader engineering or design issue. I need this issue addressed immediately for health reasons, and I may have to initially pay out of pocket to ensure my family’s safety. However, I believe this is a safety-related defect that Acura should be responsible for correcting, not the customer, especially on a relatively new vehicle still under warranty. I am requesting that NHTSA document this case and consider evaluating whether a pattern of HVAC mold contamination exists in newer Acura vehicles.

Electrical, brake and car acceleration problems.

The start/stop switch stalls the vehicle and will not restart after several tries for up to 5 minutes. We get a message during this time to "continue to drive, depress brake pedal and push switch" and even after then it still will not start for several tries. This has happened several times. One time my wife was on a heavily traveled two lane farm road at a four-way stop and it did it and was almost hit by 18 wheelers trying to navigate around her. This was not only a safety issue for her but also those trying to get around her with all the traffic coming in all direction. Took back to the dealer but it did not do it while they tried to recreate the issue. No warnings prior to the issue of dying and not re-starting. This was the latest occurrence, it had happened a couple of times before.

To: Consumer Financial Protection Bureau (CFPB) Subject: Urgent Complaint – Illegal Repossession, Lemon Law Obstruction, and Compensation Claim Against Honda Financial Services Dear Sir or Madam, I am filing a formal complaint regarding the illegal repossession of my leased 2024 Acura MDX, VIN [XXX] , account number [INSERT ACCOUNT NUMBER], by Honda Financial Services. This repossession was conducted without any prior notice, without communication of the date, time, or location, and without any legal authorization or court order. 1. No opportunity to respond or act • I was outside the country at the time of repossession and had no chance to respond or protect my rights. • The vehicle was removed one day before my arrival, despite my sister attempting to coordinate that the vehicle be held because my mother is seriously ill and could not make payments. • The vehicle had been immobilized for 4 months due to brake and acceleration defects, which were part of a manufacturer recall affecting all MDX vehicles. 2. Illegal and premeditated removal • My vehicle was removed from a private garage using a towing company, without a court order, without my consent, and without legal authorization. • Video evidence clearly shows the doors were closed; the individual opened them himself, deliberately removed the license plates, and covered his face to avoid surveillance cameras. • These actions constitute intentional concealment, unlawful seizure, and theft, not a lawful repossession. 3. Obstruction of Lemon Law claim • Honda Financial never took the vehicle for inspection or repairs, deliberately preventing evidence of factory defects that rendered the vehicle unusable for over a year. • After multiple attempts to resolve the issue, Honda Financial claimed they have no record, effectively denying rightful compensation and acting in bad faith to sabotage my Lemon Law claim. 4. Violation of federal and state laws • Uniform Commercial Code (UCC) § 9-609: Prohibits reposses INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Front sunroof panel spontaneously exploded while driving on the interstate highway. No impacts or other things touched the sunroof. Vehicles behind had to avoid large portions of the sunroof panel. Flying glass made it dangerous to quickly leave the highway. This is a 2024 mdx with less than 30,000 miles. Never been in an accident before.

Heard a loud “pop” while sitting in parked car. Radio volume spiked up and the passenger side of windshield was shattered. Clear defect in installation.

When cruising or coming off a stop, my car is incapable of accelerating promptly if I am trying to get out of the way or even merge into oncoming traffic on a highway. There is a severe acceleration delay perhaps with the throttle body. I have seen online complaints but the dealership said there has to be an actual recall number to correct this. My car has been in several times to fix this. A computer reset did not work. My car is one year old.

on [XXX], I was trying to park under the shade of a tree when the vehicle suddenly surged forward, ran through the back of a big concrete dumpster retaining wall, pushed the dumpster at least 3 to 4 feet forward. It all happened so fast, I was left puzzled about why the brake failed and caused the accident and property damage. Luckily there was no personal injury to me nor anyone else, my car video showed that I narrowly missed 2 Hispanic young men standing near the dumpster ! Since the car is still under warranty, my plan was to get the car checked out by the dealership mechanic after the body shop finished with the $18,000 repair job. Then on 7/31/2025 I received a recall notice from Honda about BRAKE PEDAL PIVOT PIN may not have been staked during production. I immediately contacted State Farm and Honda. On 8/6/2025 A Honda representative, Mr. Noah, called and advised to have the car inspected by dealer for recall issue. I did not agree to it due to what I believed to be a conflict of interest : since the dealer is part of the same network with Honda ! Noah then suggested to get State Farm to request an EDR download of specific data providing insights into what happened before , during and after a collision. or I can order one myself. In accident cases involving vehicle recall, the manufacturer is considered a key party when it comes to investigation, why we consumer need to foot the bill knowing that ordering EDR is not assigned to a single party! It has been more than 3 months now since the accident, and my car is still sitting at the auto shop waiting for an EDR its data might have already been overwritten !! I have never heard from Honda again after 8/6/2025 !! They just ignored my phone calls, emails, accident video and photos totally. There were no warning lamps, message or other symptoms of the problem prior to the failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)