Ford
Expedition

The contact owns a 2017 Ford Expedition. The contact stated that while driving approximately 15 MPH, the brake pedal was depressed, and there was an abnormal whining sound coming from the front driver's side wheel well. The contact had to depress the brake pedal sooner to allow more stopping distance while stopping the vehicle. The contact stated there was no warning light illuminated. The contact stated that the abnormal sound occurred at speeds between 15 and 20 MPH. Additionally, the contact stated that the rear-view camera was no longer functioning. The contact stated that the image from the rear-view camera was distorted. The contact had received notifications of NHTSA Campaign Number: 25V236000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention). The contact called a local dealer and the manufacturer and was advised that parts were not yet available. The contact stated that the manufacturer had advised that the recall for the brake master cylinder, parts were on a national back order, and that the remedy for the rear view camera was also not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 120,000.

The contact owns a 2017 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 25V236000 (SERVICE BRAKES, HYDRAULIC) and 25V572000 (BACK OVER PREVENTION). However, the part to do the recall repair on the rearview camera was not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 108,000.

The transmission suddenly downshifted to 1st gear while traveling at 45 mph with no warning. This created a very dangerous and life threatening occurence.

The contact owns a 2017 Ford Expedition EL. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part for the recall was not yet available. The manufacturer was made aware of the failure but provided no assistance. The contact had not experienced a failure.

The contact owns a 2017 Ford Expedition. The contact stated that while shifted in reverse, the back-over prevention screen was black or distorted. The message "Rear Camera Image Display Not Available" was displayed. The contact stated that while driving at an undisclosed speed, the vehicle was shuddering abnormally. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. In addition, the local dealer was previously contacted, and the vehicle was diagnosed with an Oxygen sensor failure. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.

Water pump failure, coolant leaking everywhere now on garage floor, loud sound coming from engine when driving home previously presumably from water pump. No warning lamps or indicators prior. Just a different loud sound from engine (water pump).

In March, 2024, as part of a mandatory Ford and NHTSA safety recall for a leaking master cylinder, we had our Ford Expedition serviced at Lugoff Ford, Lugoff, SC to replace the faulty brake parts. Ford Recall Reference: 22S11/22S11D - NHTSA Reference: 22V-150. At the time of the recall and replacement there was no indication of the master cylinder leaking. On [XXX] our brakes failed on a trip necessitating an emergency brake repair. The servicing shop found evidence that the master cylinder had failed, leaking brake fluid - the exact safety issue that the recall and repair in March 2024 was to fix. We are formally reporting this incident as a potential failure of a manufacturer's recall remedy. That a Ford-mandated safety repair failed in this manner indicates that the replacement parts or the repair procedures specified in the recall campaign are highly likely to be inadequate. This poses a significant risk to the thousands of other Ford Expedition owners who have had this recall service performed, as they may be unknowingly operating vehicles with a latent defect. We urge you to investigate the effectiveness of this recall and determine if other owners have experienced similar premature failures post-repair. This situation is unacceptable. A safety recall should increase a vehicle owner's confidence in their vehicle, not introduce a new failure point. We trusted Ford to correct a known defect, and that trust was broken. Repair due to recall miles: approx 150,000 Failure of brake system due to replaced part failure: approx 163,000 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 22V648000(Visibility, Electrical System), 25V236000 (Service Brakes, Hydraulic), and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds, the brake pedal was depressed, but the vehicle failed to respond as intended. The contact stated that upon releasing and depressing the brake pedal once again, the vehicle responded as intended. It was unknown whether a warning light was illuminated. The contact also stated that the auxiliary plug had failed to function as intended, and there was no electrical charge upon plugging in a phone charger or USB cord. Additionally, the contact stated that the rearview camera image was distorted while the vehicle was in reverse(R), which prevented the driver from safely operating the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failures. The failure mileage was approximately 65,000.