Dodge
Challenger

I have an urgent and safety issue with my 2020 Dodge Challenger Hellcat. I was driving on road from work. When I was approaching a red light coming to a complete stop. I pressed the clutch to engage the gear into neutral. Suddenly I heard a loud snapping sound, I lost all pressure to the clutch and almost hitting the vehicle in front of me because I couldn’t get it out of gear. Nearly causing multiple car accident with all the cars infront and behind me on the road. I had to shut off the engine so the vehicle would come to a complete stop. Vehicle was towing into the closest Dodge dealership (Sahara CDJR in Las Vegas). After 2 days in the shop, the service advisor just called me and stated that it’s the clutch pedal push rod that snapped and the entire pedal assembly need to be replaced, which would not be covered. I asked him and he confirmed it’s not a common thing to break at the low miles (14741 miles on the vehicle) but I need to reach out to Dodge Customer Service to see if it would fall under “defective parts” claim. Please help me open a case and take care of this issue. It is a very serious safety issue if the rod would just snap like that during normal vehicle operation. This could have needed very badly. Thank you!

In your own words, tell us what happened. Cro I have an urgent and safety issue with my 2020 Dodge Challenger Hellcat. I was driving on road from work. When I was approaching a red light coming to a complete stop. I pressed the clutch to engage the gear into neutral. Suddenly I heard a loud snapping sound, I lost all pressure to the clutch and almost hitting the vehicle in front of me because I couldn't get it out of gear. Nearly causing multiple car accident with all the cars infront and behind me on the road. I had to shut off the engine so the vehicle would come to a complete stop. Vehicle was towing into the closest Dodge dealership (Sahara CDJR in Las Vegas). After 2 days in the shop, the service advisor just called me and stated that it's the clutch pedal push rod that snapped and the entire pedal assembly need to be replaced, which would not be covered. I asked him and he confirmed it's not a common thing to break at the low miles (14741 miles on the vehicle) but I need to reach out to Dodge Customer Service to see if it would fall under "defective parts" claim. Please help me open a case and take care of this issue. It is a very serious safety issue if the rod would just snap like that during normal vehicle operation. This could have needed very badly. Thank you!

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