Toyota
Camry

The dashboard has turned into a sticky residue that reflects a blinding glair and is hazardous to see & drive. Toyota has declined to extend the recall warranty to replace the dash even though this is a hazard and has nearly caused accidents. Please help me get Toyota to make good on replacing.

My son wrecked cause of the stickiness of the dashboard the light reflected and he was in an accident . You guys mailed the safest notice to his grandmother at a assisted living facility and I have proof she didn’t get mail there so my son shouldn’t have to suffer we have already put a new motor in it and can’t deive

My grandma bought a 2009 Toyota Camry well kept she passed away in 2019 and she gave me the car what I read second owner has a 10 warranty they said there was a safety recall on the dashboard she was in a nursing home facility and that where her mail went and she was Bedfast and we have proof of that the dashboard is so sticky there is so much glare from it I’ve wrecked and I know the time frame has past but I read the owner had 10 years it is such a great car but I can’t drive it please help me I can provide proof of everything but I’m scared I will get killed

The contact owns a 2009 Toyota Camry. The contact stated that the dashboard was sticky and melting. The contact stated that since moving to the desert, the dashboard coating had degraded and deteriorated. The shine created a glare on the windshield, preventing the contact from driving at night. The vehicle was taken to the dealer. The contact was informed that it was an aesthetic issue, and the Customer Support Program warranty period had ended. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

I purchased a 2009 Toyota Camry on [XXX]. After a few years, the dashboard became soft and sticky. During the summer of 2018, I noticed it melting on a hot sunny day. I looked into having it replaced. There was a warranty enhancement notification letter previously sent to me, which stated this type of known problem would be covered for up to 10 years since car was first placed in service. Unfortunately, I didn’t determine this was enough of a problem to me until [XXX]. I missed the warranty extension by 5 days. I contacted Newbold Toyota on June 29, 2018, and the service manager said that after the 10 years, it was the manufacturer's responsibility and there is nothing they can do, except to charge me for the repair. The repair was estimated at approx. $1,500 for the dashboard replacement. At first, I thought "Oh well, I can live with this." But now the dashboard has melted so much that it now reflects sunlight into the windshield so badly that it is has become a safety hazard. It is very difficult to see through the windshield when driving towards the sun or with the sun directly above on a sunny day (even while wearing sunglasses). So the defective dashboard is now causing a very hazardous driving condition. So I contacted the national Toyota Customer Service Center, and they said essentially the same thing as Newbold Toyota. There was nothing they can do now. Since this design/material flaw has caused such a serious hazard when driving the car, and this is now a safety issue, I believe Toyota should be held responsible and should pay for the repair to fix this safety issue. When I purchased this car, I had no idea the dashboard had an expiration date. Had I noticed the melting a few days earlier they would have paid for the replacement. So why does their responsibility to fix this defect/safety issue end after 10 years? I don’t believe Toyota considers this a safety issue, or I believe they would fix it. Thank you. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2009 Toyota Camry. The contact stated that while his daughter was driving, the "Check Oil" warning light illuminated. The contact added oil to the engine. The contact was informed that the check oil warning light was illuminated. The contact took the vehicle to the dealer where an oil consumption test was performed. The dealer diagnosed the vehicle and determined that the engine was consuming an excessive amount of engine oil. The contact was adding several quarts of oil every 1,000 miles driven. The vehicle was not repaired due to cost. The manufacturer was made aware of the failure and informed the contact that the Extended Warranty had been exceeded. The failure mileage was approximately 137,000.

The contact owns a 2009 Toyota Camry. The contact stated while driving at an undisclosed speed, the reflection from the melted dashboard impaired his view while driving. The contact stated that the dashboard was sticky and shiny and reflected on the windshield while driving. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the Extended Warranty coverage on the vehicle had expired. The failure mileage was approximately 60,000.

The engine burned excessive oil and finally the rings and head gasket failed causing the engine to misfire and finally break down at 186,000 miles.