Subaru
Ascent

My 2024 Subaru Ascent developed a recurring clunk/thump noise from the steering system during low-speed turning (10–15 mph) and when turning the wheel at a stop. The noise was present daily and worsened over time. I took the vehicle to two Subaru dealerships. Sterling Subaru dismissed the steering noise completely and stated they could not duplicate it. Dulles Subaru also initially dismissed the issue. Only when I returned to pick up the vehicle and insisted on demonstrating the noise did their technician acknowledge it. They compared my vehicle to another Ascent on the lot and confirmed the noise was abnormal. Dulles then replaced the steering gear box assembly (steering rack) under warranty. This confirms there was a mechanical defect in the steering system. Before this repair, I also reported excessive inner-edge wear on both front tires. The technician documented “excessive wear on both front inner tires” and recommended replacing all four tires and performing an alignment. Inner-edge wear on both front tires is not caused by lack of rotation—it is consistent with misalignment or steering geometry deviation, which matches the confirmed steering defect. Subaru America has refused to replace the damaged tires even though the tire manufacturer (Falken) stated in writing that irregular wear caused by a mechanical defect is the vehicle manufacturer’s responsibility. Safety concern: A defective steering rack caused abnormal steering behavior and front-end geometry issues, which led to rapid inner-edge tire wear. If unnoticed, this can result in loss of steering control or a tire failure at highway speeds. Both dealerships initially dismissing the issue is also concerning. I am filing this report so NHTSA can track potential steering-related defects and resulting tire safety issues on the 2024 Subaru Ascent. I can provide service records, photos, and Subaru correspondence upon request.

When driving below 5 mph—forward or reverse—with the rear passenger door fully open, the only alert is a small “door ajar” icon on the dash. This icon is the same drawing, whether the door is completely open or semi-latched, so the driver has no way to know the extent of the hazard. Without an additional warning, an fully open door can strike pedestrians, poles, garage, or other vehicles, and any passenger seated beside it is needlessly exposed to injury.

My vehicle has lost EYESIGHT TOO MANY TIMES while Am driving ON HIGH WAY SO STEERING WHEEL LOCKED, ADATER,CRUISE CONTROL SIGN APPEARS TOGETHER .JUST A SECOND MY FAMILY HAD ALMOST DIED DUE TO VACATION TIME IN AUGUST,2025.I CANT BELIEVE THAT IS BRAND NEW SUBARU ASCENT TOURING 2024 I PURCHASED FROM MARCH ,2024. We found SUBARU DEALERSHIP AT LAS VEGAS ,NA But TECHNICIAN OF THERE RESPONDED TO ME THAT : THEY DONT KNOW EXHAUST BUTTON NUMBER and THEY ARE NOT SURE MY CAR STILL SAFE OR NOT SAFETY WHEN I AM DRIVING ON THE HIGHWAY, (MY FAMILY HAS 7 peoples from [XXX] OLD TO [XXX] OLD ,WE HAD TO SLEEP AT GAS STATION OVER 2 NIGHTS WITH OUT ELECTRONIC,..) THEY ANSWERED TO ME THAT : THEY CAN NOT FIX IT. Their ANSWER MADE ME SCARED BECAUSE WE NEED TO A CAR GO BACK HOME .WE CAN NOT DRIVE IT ANYMORE ,I DECIDED TRADE IT TO CHEVROLET TO PURCHASE OTHER BRAND NEW CAR on AUGHUST 9,2025 TO BACK HOME. I wanted to SUBARU MANUFACTURE MUST BE RESPONSIBLE TO MY NEW EXPENSES VEHICLE like insurance higher, LOAN INTEREST HIGHER. The Car only 14,823 miles, I spoke to SALESMANAGER AT MY DEALERSHIP and Requested Refund but He did not have resolve to Me and keeping quiet until now.IF MY WHOLE FAMILY DIE FROM SUBARU CORPORATION FROM THEIR TECHNOLOGY ERROR,WHO WILL RETURN OUR LIFE? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When the passenger cool seat is turned on, a loud vibration like sound can be heard. My assumption would be a fan. I’m unsure if this could lead to any other issues such as electric problems or cause a fire.

Driver's side mirror vibration on uneven road or at highway speeds makes visibility in mirror difficult. This has been the case since purchasing the vehicle in November 2024. Have had most recent Subaru service bulletin on mirror performed by dealer (on 8/8/25), but the problem remains.

The contact owns a 2024 Subaru Ascent equipped with Falken Tires, Tire Line: ZIEX, Tire Size: 245/50/R20, DOT Number: IRAKH. The contact stated that while driving approximately 10 MPH and attempting to make a turn, the rear tire experienced a blowout. The tires were the original tires. The local dealer was contacted. The vehicle manufacturer was not notified of the failure. The tire manufacturer was not notified of the failure. The failure mileage was 11,200.

The windshield cracked right at the corner of where the defects have taken place on the previous year Ascents, which is not covered under the extended warranty.

The drivers side mirror has a constant vibration that causes visibility issues. Has done it since we bought it new.