Mercedes-Benz
Cls-Class

The contact owns a 2022 Mercedes-Benz CLS450. The contact stated while driving at an undisclosed speed, the driver's side front tire had a blowout. The contact stated that the failure had occurred because the rim was cracked. The contact stated that the failure almost caused the vehicle to go off the roadway. The contact stated that the failure had occurred six times with a cracked rim causing the tire to blowout. The contact stated that all four rims were cracked and were rewelded due to the failure. The contact was informed by an independent mechanic that the failure would recur if the rims were not replaced. The rims were Original Equipment. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 11,000.

While driving in traffic, a warning box appeared indicating a problem with the 48volt charging system. The A/C system stopped working (in 115 degree heat) and engine power was reduced to crawl speeds. Another warning box indicated to turn the engine off to avoid damage. I did manage to pull off the roadway and then contacted Mercedes Roadside assistance. The danger here is a sudden shutdown of the engine systems in traffic, or worse, in the middle of nowhere, in extreme weather conditions. The vehicle was towed to the nearest dealer (90 minutes away), where they determined a software update was needed. After completing this, the vehicle appeared to run normally. This original incident occurred on 7/26/23. The very same issue once again took place, this time on 9/22/23. The vehicle is currently at the dealership service department, inoperable.

The contact owns a 2022 Mercedes-Benz CLS450. The contact stated that while driving approximately 35 MPH the vehicle crashed into the rear of another vehicle. The front passenger side and driver's side air bags did not deploy. The driver sustained a head injury, right leg and left shoulder injuries and the front passenger sustained unknow injuries. Both occupants were transported from the crash site to the local hospital and received medical treatment. The vehicle was destroyed and towed away. A police report was taken at the scene. The contact also indicated that the vehicle had experienced various intermittent electrical failures prior to the crash. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 200.