Jeep
Compass

Car would turn on all lights in car while driving and shut off, recently the car will not start at all and is having engine issues.

The contact's daughter owns a 2014 Jeep Compass. The contact stated that initially, while driving approximately 65 MPH, the rear-end of the vehicle was swaying. Upon inspection, there was severe rust on the rear suspension of the vehicle. The vehicle was taken to a mechanic who diagnosed that there was severe rusting to the rear suspension, with fractures on the passenger's side of the vehicle, with a fractured, detached suspension on the driver's side. The mechanic replaced the rear sub-frame, stabilizer links, and control arm. Approximately one year later, after driving 130,000 additional miles, the daughter informed the contact that oil needed to be added more frequently. The contact was informed that while her daughter was driving approximately 65 MPH, the vehicle lost motive power and decelerated quickly; and while depressing the accelerator pedal, the engine revved abnormally and coasted before decelerating. The driver was able to make it to the nearest parking lot and turned off the vehicle. The vehicle was towed to a Certified Mechanic, who diagnosed the vehicle with a rear catalytic converter failure; however, replacing the part failed to fix the vehicle. The mechanic advised the contact to take the vehicle to a dealer for assistance. The vehicle was towed to a dealer and was diagnosed and determined that the catalytic converter and Oxygen sensors had failed; however, the vehicle was not repaired. Subsequently, a different mechanic replaced the front catalytic converter and performed an oil change. The manufacturer was informed of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact owns a 2014 Jeep Compass. The contact stated that while driving approximately 45 MPH, the vehicle decelerated and, while releasing the brake pedal, the vehicle stalled. The contact was able to coast to a stop, shift into park(P), and restart the vehicle to continue driving. The failure reoccurred and became a persistent failure, and occurred at various speeds or while the vehicle was idling. The check engine warning light was temporarily illuminated. The vehicle was taken to a certified mechanic, and metal shavings were found inside the oil pan, which the engine failure. The engine was replaced; however, the failure reoccurred. The contact learned that the vehicle was previously included in NHTSA Campaign Number: 13V552000 (Engine) and the vehicle was taken to the dealer and repaired in 2018. The contact called another dealer, Baxter Auto Group (17225 Burt St, Omaha, NE 68118); but the vehicle was not repaired. The vehicle was taken to a third dealer, Woodhouse Chrysler Dodge Jeep Ram Bellevue (7713 S 19th Cir, Bellevue, NE 68147); who determined the vehicle had experienced the failure listed in the recall. The dealer determined that the engine needed to be replaced; however, the engine was not replaced. The manufacturer was informed of the failure. The failure mileage was approximately 85,000.

The contact owns a 2014 Jeep Compass. The contact stated that while driving, a ticking noise was present coming from the engine, and the vehicle suddenly stalled. Moments later, smoke and flames were present coming from the engine compartment. The fire department was called to the scene and extinguished the fire. The cause of the fire was an engine failure. A fire report was filed at the scene. The vehicle was towed to the local dealer, who replaced the engine with a used engine, but shortly after retrieving the vehicle, the engine failed and the vehicle stalled. The cause of the failure was not yet determined. The manufacturer was not contacted regarding the failures. The failure mileage was 119,000.

The contact owns a 2014 Jeep Compass. The contact stated that while driving in a tunnel at approximately 50 MPH, the vehicle stalled. The vehicle was immediately restarted, and the vehicle operated normally. During the failure, there were no warning lights or messages displayed. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not performed. The contact was informed that no diagnostic codes were found related to the failure. The manufacturer was not yet contacted. The failure mileage was 95,000.

Headrest airbag went off randomly with no reason while driving. It broke when it went off and cannot be put back or reset.

The 2014 Jeep Compass was in a parking lot and the driver side head restraint opened up as though there was an accident, but there was no accident and no warning system, message, or other symptoms. There is broken plastic inside the headrest, so it cannot be reassembled. It is a safety issue because the part cannot be put into the original configuration that was intended by Jeep, so the current safety of my neck while in this car is unknown. Police and insurance were not involved because there was no accident. Dealer claims that (a) Jeep will not pay for a replacement despite the existence of multiple TSB's, and (b) there is a federal law preventing replacement parts from being manufactured on hand, so they must be ordered for every occurrence of a complaint, meaning I have been waiting for months to get this replaced - while in an uncertain state of safety. I am concerned that I will approach a statute of limitations on my complaint and not be able to get it fixed at all.

The car broke down the very first day I got it! The alternator had to be changed I took it back to Auto connection where I got it from and they replaced it. Since then the car has been breaking down, I have had to pay for out of pocket for a new thermostat, another alternator, hoses, fuel pump, and I have only had the car a yr. Now it’s making a loud hissing noise after I just paid for brand new spark plugs and it’s not accelerating and ver 40/45 mph! Which is costing me more money to pay for a uber to work and everywhere I need to go while still making car payments! My insurance doesn’t handle these repairs. I need immediate help please!