Volvo
S60

In November of 2021, I purchased my dream car, a 2016 Volvo s60 Cross Country, proud to own a vehicle from a company known for their safe and reliable vehicles. In April of 2022, a class action case ([XXX], et al., v. Volvo Car USA, LLC, Volvo Cars of North America, LLC, and Volvo Personvagnar AB) was issued against Volvo due to a KNOWN-TO-VOLVO DESIGN FLAW in their engines which could lead to engine failure. The case was settled out of court in early 2023 and Volvo issued an extended warranty for vehicles owners to take preventative measures against potential engine failure. Although my car is listed under the extended warranty, I was never sent any notice of it from Volvo. On [XXX], while driving on a highway, at speed limit, my 2016 Volvo s60 Cross Country's engine failed. I learned about the Extended Warranty from a National Highway Traffic Safety Administration Quality Bulletin (Extended Warranty P10183: I5T Oil Consumption Replace; Model Year 20132016 S60, 2015-2016 V60, V60CC and XC60, 2016 XC70, S60CC and S60L) while researching the issue with my car online. I contacted Volvo Customer Care to ask why I was not sent notice and what they could do. I was told that to open a case with Volvo I would need a diagnostic from a dealership. On August 5, 2024, I took my car in for a diagnostic at Patrick Volvo Cars in Schaumburg, IL, from who I also purchased the car in 2021. August 6, 2024 I received a partial diagnostic and was told that they would require 10x the original diagnostic price to find the root of the issue in the engine. On the same day, I called Volvo customer care and opened a case. After weeks of little to no communication, on September 3 Volvo denied my case. I was not provided any opportunity to communicate over the phone with my case manager at Volvo - only after she sent me the decision did I receive a call from her to learn Volvo does not care about my side of the story. Please view attached documents for more details, thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Volvo S60. The contact stated that while driving at an undisclosed speed, the SRS warning light illuminated. The vehicle was taken to the local dealer who repaired the vehicle under NHTSA Campaign Number: 20V378000 (Seat Belts) and 16V798000 (Seat Belts). The dealer also repaired an unstated electrical failure. The contact stated that the cells in the battery were faulty. The vehicle was repaired but the failure recurred. The contact stated that after several weeks, the SRS warning light illuminated. The vehicle was taken back to the local dealer who informed the contact that the vehicle had been in an accident previously and the wiring was faulty. The vehicle was taken to an independent mechanic who informed the contact of a fault with the rear of the battery. The auxiliary battery was draining, and the battery was leaking. The mechanic informed the contact that the pretensioner needed to be replaced; however, the mechanic was unable to obtain the parts from the manufacturer. The manufacturer was notified of the failure, but no additional assistance was provided. The failure mileage was approximately 27,859.

The alternator seized on the highway snapping the serpentine belt which got sucked into the timing and stopped the car in the left lane at highway speed. The timing guard failed allowing the belt to damage the timing. Volvo says it needs a head job I have possession of the vehicle and all maintenance records. Cars behind me dodged onto the shoulder to avoid hitting me. There was no warning. Furthermore this is a known problem a quick search of Volvo forums turned up over a dozen cars with insufficient timing guards

Driver door latch not engaging. Door opened at low speed.

At 86K miles can smell oil burning and add 1 quart light comes on. It's said Volvo is aware of a defect with the piston rings causing oil to consume and burn away. They aren't willing to address the issue outside warranty expiration. They did recently indicate how Volvo changed the requirement for using 5W30 oil to claim now Volvo changed there minds. How now only 0W20 full synthetic oil must be used. The label under the hood says use 5W30 only. It appears that Volvo is changing oil types because they know there's an issue with the piston rings and is trying to cover up a defect by doing so.

Windscreen wiper motors failed during inclement weather making visibility impossible. The vehicle was only approximately 2 years old at the time of failure. This created a serious safety issue and may have led to a crash and injury. The dealer diagnosed the issue as failed wiper motors and replaced the motors under manufacturer's warranty.

2016 VOLVO S60. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 20V-378. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

THE SUNROOF SPONTANEOUSLY EXPLODED OUTWARD ON THE HIGHWAY, NO POSSIBILITY OF ROAD DEBRIS HITTING IT AS NO OTHER CARS WERE NEARBY, AND I WAS NOT CLOSE TO AN OVERPASS. I BELIEVE TEMPERATURE FLUCTUATION CAUSES IT, AS I WAS RECENTLY IN BELOW-FREEZING WEATHER (15*F). ON THE DAY OF THE EXPLOSION I DROVE SOUTH STARTING AT 40*F DRIVING TO 86*F.