Volkswagen
Cc

I purchased my Volkswagen CC in 2019. It hasn't been officially 4 years of owning the vehicle, and the clock spring or air bag light comes on in which it seems every 1.5 years. It costs over $800 to repair, and the first repair was replaced by certified VW OEM parts. I can't get an inspection and pass because the horn will not work. My safety is put at risk as I can't warn other drivers who aren't paying attention that I am close by. I actually ended up getting a ticket for switching lanes so fast due to getting out of the way of a vehicle on the interstate who almost ran into me. There is no warning when this happens, it just decides to stop at any given time. This page will not allow me to upload the other scanned diagnosis that was repaired from 2020. Please advise.

When I put my car in drive (to move forward) from a cold start, the vehicle hesitates, does not respond to the accelerator pedal, and does not move. During this time, the transmission does not engage, and the vehicle shakes and produces a loud clunking sound from underneath. After that faulty start, the vehicle operates normally, until the next cold start (vehicle is at rest for 30 or more minutes). Here is an example that shows the danger of this situation. When I back out onto my street, and I put the car in drive, a driver behind me expects me to move. That driver is not expecting a stationary car (stalled, in park, or anything else like the situation I am describing). That creates a safety issue because the driver behind me may not slow down. That driver could then collide with my stationary vehiclle. That could result in injuries or loss of life, to me, or to the driver or passengers in the car that hit me. I spoke to a VW dealer about this, Cherry Hill Volkswagen. They looked up information, and then replied to me "that's normal for that vehicle". The problem is this. That's not normal for any vehicle. That's a bad answer. I have been driving for 50 years, and I have never had any vehicle that performed this way, and I don't know anyone who has. That means it's not normal. If the dealer said "many drivers who own the same vehicle as you do have reported the same problem", that makes it a frequently occurring problem. It does NOT make it normal. Because the dealer did not acknowledge a problem, there has been no effort to correct it. - If every driver who purchased a 2016 VW CC encountered this problem, then every one of those vehicles should have been recalled so that Volkswagen could repair the problem. - If some of the vehicles that were purchased had the problem and others did not, that proves that it is a correctable problem. If NHTSA is aware of this problem and has not directed Volkswagen to correct it, then you are not doing your job.

unknown

Clock spring broke, now NO airbag and nothing on the steering panel works including the horn and airbag. First I was told by the dealship that it was a California car so they would fix it, today I was told they would not. So we are driving a car with NO airbag. They want $700 to replace this part with a long waiting period.

The clock spring in the steering wheel broke causing the airbag light to come on, the audio controls on the steering wheel to stop working and a noise coming out of the wheel when I turn it. The failure has been confirmed by a mechanic. There were no symptoms of the issue prior to failure.

Clock spring went out so airbag and horn do not work

My 2016 VW CC (VIN: [XXX]) has a clock spring failure. I brought my car in to Riverhead Bay Motors on 2/12/2019, with the hope of diagnosing and fixing the part. They had to order the part, so only diagnosis was done. Diagnosis confirmed that the clock spring (in VW’s own words from the bill): “Upon further diag found clock spring defective”). I was told in conversations prior to bringing the car in, with corporate, if they identified a torn clock spring as the cause, a case manager would look into and consider if my car perhaps had a faulty part and the fix could be covered by Volkswagen. After many days spent waiting for the opportunity to speak to a supervisor, I finally was able to on 2/15/2019. Volkswagen is refusing to acknowledge that my clock spring issue is the same as what prompted: both a recall, and an extended warranty, and is peer to of an active investigation—escalated to an engineering analysis--by the NHTSA (EA18-003). They are insisting I pay out of my own pocket to replace their defective product. Since the supervisor was unwilling to give any info on who made the part and whether the relation was causal, I spent some time this weekend using the NHTSA as a transparent resource. What I have found is that the faulty part in my car is the same one that was involved in a previous recall, and the same one involved in a voluntary extended warranty—although my VIN is not part of either action. Much of my own research has involved the review of the many piecemeal responses to NHTSA Inquiry EA18-003. The component which failed is Part number: 5K0-953-569 AS. The part is supplied by Valeo (otherwise referred to as Valeo Robust), and appearing to be in the class CW50/2012---for the VW CC model years 2012-2016 (see below, Table one: Clock spring part identifier). According to confirmation with Michelle Stokes at Riverhead Bay Motors on 2/18/2019—part 5K0-953-569 AS is THE ONLY clock spring that is available to my car INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Vehicle has factory installed splash guards, the car bottoms out when hitting the slightest bump. Nina at VW corporate has been totally useless.