Toyota
Sequoia

The contact owns a 2018 Toyota Sequoia. The contact stated that while having routine maintenance at the local dealer, he was informed that the outer seals were leaking and full of fluid. The vehicle was diagnosed, and it was determined that the rack and pinion seals had failed. The outer seals were leaking and full of fluid. The vehicle was repaired. The contact stated that the failure was related to NHTSA Campaign Number: 21E103000 (Steering). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 100,000.

The sunroof exploded from the inside while driving at highway speeds

In the past few months the automatic braking feature was activated without any reason. No obstruction in front, no unusual weather or driving conditions. Fortunately nobody was close behind and no accident occurred. Today the blind spot and cross traffic indicators stopped working. I have not taken it into the dealer yet. I will do so soon.

The contact owns a 2018 Toyota Sequoia. The contact stated while driving at 55 mph, the lane departure and rear cross passing warning light illuminated and the vehicle failed to turn off. The contact took the vehicle to the local dealer to inspect the vehicle however, the mechanic was unable to duplicate the failure. Several months later, the failure recurred. The contact took the vehicle back to the same local dealer to be inspected. The contact was informed that the rear bumper sensor was not properly aligned to the brackets on the bumper, causing the failure. The vehicle was repaired however, the contact was concerned that at some point the failure might recur. The manufacturer was made aware of the failure. The failure mileage was 45,000.

I TOOK MY 2018 TOYOTA SEQUOIA (VIN: [XXX]) ON SEPTEMBER 23, 2020 FOR THE SIX-MONTH TOYOTACARE SERVICE TO AMERICAN TOYOTA LOCATED AT 5995 ALAMEDA BLVD NE, ALBUQUERQUE, NM 87113 WITH THE ASSUMPTION THAT THE SIX-MONTH TOYOTACARE SERVICE WILL INCLUDE FIXING ANY PENDING SAFETY RECALL. HOWEVER, AFTER THE SERVICE, WHEN I CHECKED THE PAPERWORK, I FOUND OUT THAT THE PENDING SAFETY RECALL (MANUFACTURER RECALL: 20TA02, NHTSA RECALL: 20V012) WAS NOT FIXED AND IT WAS CLAIMED THAT THERE WERE NO SAFETY RECALLS ASSOCIATED WITH THE VEHICLE (SEE THE ATTACHED PAPERWORK). I CALLED THE SERVICE DEPARTMENT AT THE AMERICAN TOYOTA AND THE SERVICE REPRESENTATIVE DIDN'T GIVE ME A REASONABLE REASON SO I DEMANDED TO TALK A MANAGER. THE MANAGER DIDN'T KNOW WHY THE SAFETY RECALL WAS NOT FIXED SO HE PROMISED TO DO SOME INVESTIGATIONS AND GET BACK TO ME. LATER, A SENIOR MANAGER FROM THE AMERICAN TOYOTA CALLED ME AND GAVE ME THE FOLLOWING REASONS FOR NOT FIXING THE SAFETY RECALL: - I SPECIFICALLY DIDN'T ASK FOR SAFETY RECALL TO BE FIXED - AMERICAN TOYOTA DIDN'T HAVE A CERTIFIED TECHNICIAN AVAILABLE AT THAT TIME TO FIX THE SAFETY RECALL - AMERICAN TOYOTA MADE FALSE STATEMENT ON THE SERVICE PAPERWORK THAT THERE WAS NO SAFETY RECALL ASSOCIATED WITH THE VEHICLE WHEN I TALKED TO THE SENIOR SERVICE MANAGER AT AMERICAN TOYOTA, HE PROMISED TO GET THE DATABASE AND PAPERWORK UPDATED SOON BUT AS OF TODAY (THREE WEEKS LATER) I HAVE NOT RECEIVED A CORRECTED PAPERWORK FROM THE AMERICAN TOYOTA. I SEE THIS A SYSTEMATIC ISSUE AT AMERICAN TOYOTA TO FALSELY MARK THE SERVICE PAPERWORK AS NO PENDING SAFETY ISSUE IF THE CUSTOMER DIDN'T ASK FOR FIXING A SAFETY ISSUE AND/OR IF A CERTIFIED TECHNICIAN IS NOT AVAILABLE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AUDIO MULTIMEDIA (INCLUDING HANDSFREE DRIVING DEVISE AND GPS) WITHOUT ANY REASON AND WHILE THEY ARE IN USE REBOOTING AND REBOOTING, AND CAN CAUSE DISTRACT THE DRIVER

SUNROOF EXPLODED WHILE DRIVING ON FREEWAY. I WAS DOING 65 MPH IN THE CARPOOL LANE. NO APPARENT DEBRIS FROM SURROUNDING VEHICLES. FRONT CAR WAS FAR AWAY, SIDE VEHICLES DRIVING SLOWER AND NO TRUCKS. ALL THE EDGES OF THE REMAINING GLASS ARE FACING OUTWARD AS IF THERE WAS TOO MUCH PRESSURE INSIDE THE VEHICLE. I HAD COMPLAINED EARLIER TO THE DEALER ABOUT A WIND WHISTLING NOISE WHICH THEY WERE UNABLE TO CONFIRM. 10:15 AM, 58 DEGREES, SPOTTED RAIN, 5-16-2019

PRE COLLISION SYSTEM(PCS) IS NOT WORKING. THE TWO PROBLEMS ARE 1. THE PCS OFF LIGHT COMES ON DASH WHEN THE PCS IS ON AS EVIDENCED BY THE PHOTOS. 2. THE PCS SYSTEM DOES NOT APPLY THE BRAKES IN A NEAR COLLISION. CAR WAS TAKEN INTO TOYOTA OF GREENVILLE AND WE WERE TOLD THAT THIS WAS A PROBLEM WITH OTHER TOYOTAS BUT THEY DID NOT HAVE A SOLUTION. NOW WE ARE STUCK WITH A CAR WITH A FAULTY SAFETY FEATURE.