Rivian
R1s

The contact owns a 2024 Rivian R1S. The contact stated that while the vehicle was parked, the rear windshield shattered without impact. The contact's husband was outside and heard an abnormal cracking sound coming from the vehicle. The contact's husband witnessed the rear windshield shattering and bulging outwards. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for inspection at the owner's expense. The contact stated that upon investigating the failure, the contact found out that nickel was used in the tempered glass, which weakened the glass. The contact had safety concerns about driving the vehicle. The failure mileage was 43,511.

Vehicle was involved in a rear end collision. Vehicle was setup to have Emergency Braking enabled and used the Rivian High Regen setting (one pedal driving). In freeway traffic, the vehicle in front slowed quickly. The vehicle initiated emergency braking, but when the vehicle in front sped away, the vehicle failed to release emergency braking thus resulting in the car behind hitting my Rivian. There was no vehicle to the right of my car. I should have been able to accelerate out of the way and move to the right. It would appear the Rivian system requires a FULL STOP. I was unable to accelerate to mitigate the rear collision damage. Secondly, the vehicle acted like it did not recognize HIGH REGEN setting as a brake input. I have had multiple time where it flashed at me to brake and the HIGH REGEN setting was stopping the vehicle. This is not acceptable. Rivian was contacted and the vehicle taken for service and repair. I was informed that they reviewed the accident and that all systems checked okay. Rivian noted that I did request acceleration from the car, but I did not hold the accelerator long enough for the vehicle to allow me to regain control. I have asked what the threshold is to regain control and they were unable to answer. Minimally I would hope they can describe how their system has been designed so that I can properly drive their vehicle. Ideally, the system should display emergency information on how to override in the event it forces the car to stop on a freeway. I am sure the Rivian system is smart enough to see that I was on a freeway and I would hope smart enough to detect that I could have safely moved to the right as other cars did to avoid collision. I firmly believe the incident could have been avoided. Vehicle had all cameras enabled and full accident is recorded and available for review. Rivian also collected vehicle diagnostic logs.

clunking/thumping noise coming from front end over speed bumps like something is loose or going to fall apart. have taken car into service few times and was told its normal, its getting worse. Online forum threads have mentioned same issue , I am afraid one of these days something going to snap and cause a breakdown or even worse terrible accident.

Front wheel hub bolts back out on their own. This is a huge safety problem and needs a public recall. It is a known problem. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Rivian has a 'kneel' option that uses the powered air suspension to lower the vehicle to make entry and exiting the vehicle easier for users. Yes, this can be turned off or on. When on, the function stops if a main door (driver/passenger) is open and left open the car will not continue to kneel for safety purposes. However, it does NOT stop if you are using the rear hatch to access anything. The car continues to kneel. I have hit my head multiple times on the rear hatch because I am behind the vehicle and assume a certain amount of head room and the car is still kneeling and I do not realize it and stand up like I was and hit my head. I have notified Rivian and asked for updates. I consider this a critical issue and has caused minor injury or confusion momentarily. I live on a busy street and the last thing I need is to hit my head and be knocked out. I have not heard anything from Rivian on my request and an update came out to 'fix' items but this was not included. I advised if it was not I would file an official complaint to make them take security and safety issues seriously.

The contact owns a 2024 Rivian R1S. The contact stated that while his wife was attempting to park in a parking space, the vehicle unintendedly accelerated. The brake pedal was violently depressed however the vehicle continued to accelerate. No warning lights illuminated. The contact stated that the vehicle hit a curb in a landscaping zone and crashed into another vehicle. The air bags did not deploy during the incident. No medical attention was provided but the contact and the contact’s daughter suffered minor neck, side, and back pain. The wife also sustained minor unknown injuries, A police report was filed with the Oswego State Department, but the report was not provided. The vehicle was towed to the dealer. The dealer was contacted, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 5,000.

My vehicle has been a service seven times, each time I have complained about my wife not being recognized by the passenger seat. She weighs 100 pounds, and I’m told that the weight limit is 65. On the latest visit they replaced the passenger seat and told me if it still does it, then it is a design flaw, and I’ll have to deal with it. Don’t find this acceptable as it affects my wife’s safety, and would like the manufacturer to rectify the issues of the airbag will function correctly.

The 15mm nut securing the 2nd row seat track, behind the passenger front seat, was not secure and the seat track moved in all directions by several millimeters. The nut was stripped and could not be tightened. This manufacturing defect was repaired by Rivian. However, given the ongoing quality issues with this Rivian, I would speculate that other safety related defects have yet to be discovered.