Mercedes-Benz
Glk-Class

I am writing to express a serious safety concern regarding the Mercedes-Benz GLK 350, particularly related to the fuel pump system under the rear passenger area. It has come to my attention that the fuel pumps in these vehicles emit a strong, unpleasant odor every time the car is refueled. This poses a significant risk to both the driver and passengers. I have personally experienced a similar issue with a 2013 Mercedes-Benz GLK350, where the pumps were constructed with a substandard plastic material that, over time, will melt and start dripping from the top of the pump. This degradation of materials significantly compromises the integrity of the system, creating a serious hazard that could, in the worst case, lead to catastrophic outcomes, including fire or explosion. I strongly urge Mercedes-Benz to investigate and address this issue as a matter of priority. The potential consequences of ignoring this matter are severe, and a permanent solution must be found before any further risk is posed to the safety of vehicle occupants. Thank you for your immediate attention to this critical safety concern. I look forward to your prompt response and the implementation of necessary corrective actions. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Passenger head restraint exploded no accident no bump nothing !!! The car had just been in for service 2 months ago I have video saying excellent condition..11,500 miles only ..I went to Mercedes they are charging me $900.00 for new headrest they said plastic parts broke cannot fix :(

Brake lines prematurely rusted through and through causing brakes not to work

I am writing to express a serious safety concern regarding the Mercedes-Benz GLK 350, particularly related to the fuel pump system under the rear passenger area. It has come to my attention that the fuel pumps in these vehicles emit a strong, unpleasant odor every time the car is refueled. As a safety engineer, I can confirm that this poses a significant risk to both the driver and passengers. I have personally experienced a similar issue with a 2010 Mercedes-Benz C300, where the pumps were constructed with a substandard plastic material that, over time, will melt and start dripping from the top of the pump. This degradation of materials significantly compromises the integrity of the system, creating a serious hazard that could, in the worst case, lead to catastrophic outcomes, including fire or explosion. I strongly urge Mercedes-Benz to investigate and address this issue as a matter of priority. The potential consequences of ignoring this matter are severe, and a permanent solution must be found before any further risk is posed to the safety of vehicle occupants. Thank you for your immediate attention to this critical safety concern. I look forward to your prompt response and the implementation of necessary corrective actions. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 Mercedes-Benz GLK350. The contact stated while driving approximately 25 MPH, the air bag warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the driver’s side air bag needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 106,000.

Out of no where when I cranked my car the airbag light came on in my car. I took it to have a diagnostic test done and the report shows short circuit at steering gear and driver air bag squib. When I look up my make and model a previous recall for driver airbag comes up, but it's not assigned to my specific vin. Also, there was a previous recall for the steering gear bolts on my make and model but it also was not assigned to my vin. NO ONE AT MERCEDES WILL HELP ME! THEY STATE NO ONE HAS THE ABILITY TO ASSIGN RECALLS TO A SPECIFIC VIN IF IT WAS MISSED IN ERROR. My vehicle currently has no airbags cause the system has disabled itself to prevent possible deploy malfunction. Can you please help me. Thank you.

The contact owns a 2013 Mercedes-Benz GLK350. The contact stated that the odor of fuel was present inside and outside of the vehicle. While the vehicle was parked fuel leaked underneath the vehicle. The vehicle was taken to the local mechanic who diagnosed that the driver's side fuel tank housing had cracked causing fuel to leak. The vehicle was not yet repaired. The manufacturer was contacted and informed that the VIN was not included in the Manufacturer's Extended coverage for the failure. The local dealer was not contacted. The failure mileage was 66,300.

The contact owns a 2013 Mercedes-Benz GLK350. The contact stated that while driving at an undisclosed speed, there was a gasoline odor in the interior of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined there was a gasoline leak however, the location of the leak was unknown. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 12V557000 (Fuel System, Gasoline) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 130,000.