Mercedes-Benz
Gle

The panel between the windshield and the sunroof shattered with cracks going the full width of the roof at the top and bottom of the glass panel.

There is a safety recall on prior models of the GLE Front stationery sunroof panel Campaign# 2021070010 NHTSA ID 21V197 Campaign desc 21P7790003 This is exactly what occurred to me on a 2024GLE 450 The glass panel between the windshield and the panoramic sunroof spontaneously shattered… Nothing hit it… It just spontaneously shattered.. Spontaneously shattering glass in an automobile is a safety concern In my opinion… There was no warning … no sound no nothing., no evidence of anything hitting my car nor that section of the roof There was no police report as I noticed the damage when I got to my destination… I immediately drove home so that the impending rain would not further damage any components and brought it to the Mercedes dealer to keep in the garage The vehicle is now at the dealership and they are not claiming any responsibility and want to charge me $600 to diagnose the problem… Clearly they are not helping

The contact owns a 2024 Mercedes-Benz AMG GLE53. The contact stated that while attempting to stop the vehicle, there was an abnormal squeaking sound coming from the brakes. The contact stated that while the vehicle was parked and occupied, the vehicle moved independently whenever the parking brake was not activated. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The contact stated that the ABS module was replaced. The manufacturer was notified of the failure and was working with the contact to get into a newer vehicle. The approximate failure mileage was 28,852.

The Mercedes GLE450 was stopped at a red light. When the light turned green, the driver entered the intersection. The automatic braking system engaged without reason (there was open road ahead), bringing the car to a sudden standstill. The driver accelerated again, but this time the car went backwards into the car behind him. The driver had not shifted into reverse. So the car both slammed on the brakes, and switched the transmission into reverse, without driver input. Mercedes-Benz USA conducted an investigation and produced data showing that the car shifted into reverse while it was driving forward; they claimed this was driver error. However, the dealer (and our own experience) says it is impossible to shift the car into reverse when it is driving forward; the car must be stopped before it can shift into reverse. We have asked them to explain this seeming incoherence in their explanation, but they have not responded. Our conclusion is that the car malfunctioned. We still have the dashcam footage recorded during the incident, if that is needed.

On [XXX] the power lock system in my Mercedes auto locked itself with my key and phone inside the vehicle on a hot day with a baby secured in a rear car seat. I did not lock the vehicle or touch the door handle lock. This vehicle is designed to never lock with a key inside. Obviously, this was a life threatening situation as our area was experiencing record heat. Since my phone was also locked inside, I couldn't call for help & had to find a stranger to lend me a phone. Immediately after I took care of the baby & had help, I reported the incident immediately to the Mercedes Emergency Customer Care center via the SOS button in the vehicle. They told me I would hear from someone within 72 hours - it's now been 10+ days since the incident & no communication from Mercedes. The vehicle locked itself again without warning a few days ago but fortunately, there was an adult in the vehicle who was able to unlock it (and the driver had the key on hand outside the vehicle). We have owned 6 Mercedes vehicles - we are familiar with the auto lock system & this is not normal. Srvice is scheduled with the local dealer in Fredericksburg VA the week of July 16, 2025. There was no warning & no warning lights. Normally, the vehicle verbally alerts us when the key is left in the vehicle. In this case, the key was in my purse on the front passenger seat. All doors were unlocked when I placed the baby in her seat and closed the right passenger doors. I walked around to open the drivers side door when I discovered all doors were locked. The vehicle is designed to not be able to lock with a key inside. We have been unable to manually reproduce the incident which leads us to believe the problem is in the electronic coding and needs attention and service from the manufacturing level. This could have easily ended in a fatality. I do not want this to happen to anyone else. I submitted another complaint to Mercedes - this time via letter on their website. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Mercedes-Benz GLE450. The contact stated while driving 70 MPH with the cruise control activated, the vehicle suddenly decelerated to 15 MPH. The contact became aware that the cruise control system had changed the set speed independently. The vehicle returned to normal functionality, but the failure became a regular occurrence, with the vehicle accelerating or decelerating independently. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure. The contact was advised that the cruise control should not be activated. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 1,500.

The contact owns a 2024 Mercedes-Benz GLE350. The contact stated while driving at various speeds in the rain after purchasing the vehicle brand new, the windshield wipers failed to clean the windshield as needed while moving downward, creating reduced visibility of the roadway. The vehicle was taken to the dealer on two occasions. The dealer informed the contact that during the windshield's downward movement, water was pulled back onto the windshield from the A-pillars. The dealer advised the contact that it was a windshield wiper factory design defect and no technical remedy had been provided by the manufacturer currently. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 0.

At 3000K miles, vehicle spontaneously slowed from 60 mph to 10 mph with no warning. Message: PERFORMANCE EXTREMELY LIMITED, Engine light, turtle sign. Tractor trailer truck behind us swerved and narrowly avoided hitting our vehicle. Car towed to MB Dealership. Over 5 weeks, they were unable to replicate the problem, asked us to pick the vehicle up. (they claimed they consulted with MB engineers) One week after getting vehicle back, same incident occurred, also narrowly averting a MV accident. Vehicle towed to another dealership who finally after 2 months they stated that the vehicle is not reparable. MB is re-purchasing this vehicle, as there is a software issue they cannot repair. I have been made aware from Mercedes Benz dealership, that 100 or more of these vehicles have the exact same issue. There have been NO recalls. MB USA is not forthcoming with information. The problem is dangerous.