Mercedes-Benz
Eqs

The contact owns a 2023 Mercedes-Benz EQS580 4Matic. The contact stated that the vehicle was designed with Level 2 Semi-Autonomous Driving System and was purchased brand new. The contact stated that the first failure had occurred in the first month of purchase. The contact stated that while driving with the Adaptive Cruise Control with the Stop-and-Go Mode engaged, the set speed changed radically. The contact stated that while the speed was set to 60 MPH, the speed decelerated to 20 MPH unintendedly. No warning light was illuminated. The vehicle was taken to the dealer, but the cause of the failure could not be determined. The contact stated that a staff at the dealer advised the contact that it was a known issue with similar vehicles. The contact stated that the failure recurred while the dealer was test-driving the vehicle. The vehicle was not repaired. The contact stated that the failure persisted. The contact stated that upon taking the vehicle back to several dealers on several occasions and the contact was provided a loaner vehicle; however, the same failure occurred with the loaner vehicles. The manufacturer was not notified of the failure. The failure mileage was approximately 200.

I am submitting this complaint to raise a serious safety concern regarding the Mercedes-Benz EQS 580 SUV. This vehicle is sold and delivered without a spare tire and without run-flat tires. This design choice is dangerous and creates a foreseeable risk of severe harm to motorists. Recently, my wife and I — both senior citizens — suffered a tire failure in a remote area with no cellular service. Because the EQS 580 SUV was equipped with neither a spare nor run-flat tires, we were completely stranded. We were forced to walk miles to find a cell signal to call for help. This was a frightening and potentially life-threatening situation. It is entirely foreseeable that tire failure may occur in remote areas or where cell service is unavailable. A modern vehicle sold in the United States should not leave occupants with no means of mobility or self-rescue in such a situation. This issue poses a heightened danger particularly to: Senior citizens Families with small children Physically disabled individuals Anyone traveling in rural or emergency-prone environments A flat tire in these circumstances can result in individuals being stranded, exposed to the elements, injured, or worse. Someone could easily die in such a situation. In addition, Mercedes-Benz did not disclose at the point of sale that the vehicle lacks both a spare and run-flat tires. Had we been informed, we would not have purchased this vehicle. The manufacturer and dealer have a duty to warn consumers of a safety-critical limitation that eliminates an essential emergency capability. To my knowledge, it is unheard of — for a modern SUV, especially a premium vehicle marketed for safety and long-distance comfort, to be delivered without any means of addressing a tire failure. This is a serious consumer safety issue, and I respectfully urge NHTSA to investigate. A requirement for either a spare tire, run-flats, or clear disclosure at the point of sale is essential to protect the driving public.

My name is [XXX] , While driving around 60 mph on the hwy the vehicle suddently hit the brake coming to a complete stop, with no cars in close proximity fearing that vehicle behind would hit me i steped on the accelerator and was able to drive to safety with my [XXX] daughter and [XXX] classmate that was riding to scholl with us. vehicle was towed to the dealer(mercedes-benz of sannta Rosa CA) where they inspected it. no warning lamps INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I recently noticed that the charging port is showing signs of melting, which is both concerning and potentially hazardous. This issue is affecting the functionality and safety of my vehicle, and I am deeply disappointed that such a problem has occurred. The charging port is a critical component of the high-voltage system. Its failure poses significant safety concerns such as overheating, sparking, and charging failure, or even potentially catch on fire. I have bring my vehicle to Walter's Mercedes of riverside @ 3213 Adams St, Riverside, CA 92504 which dealership claim it's not cover under warranty. I acquired my Mercedes-Benz vehicle in March/2024, and it is still under warranty. I've always charge the vehicle by manufacturer recommendation and use the charging station Mercedes provided which is Electrify America, Given the nature of the issue, I believe it falls under the warranty coverage or manufacture defect recall.

The vehicle went to catch on fire and the electrical socket burnt so it could no longer charge. The airbag showed malfunction passenger side door. Multiple times the collision warning has malfunction and alerted there was a collision when none occurred.

Active Emergency Stop Assist Inoperative warning has shown up more than once and the dealer can not duplicate the warning or repair. It is causing frequent phantom braking and sudden stops both in normal driving use and cruise control.

Emergency braking system and violent seat belt retraction activated in error with no other vehicle in front of on my car . As I have vertigo and a pacemaker the seat belt retraction snapped my head forward in tightening my body but not my head resulting in severe head movement causing extreme dizziness. Also the rapid seat belt retraction place strong pressure on my pacemaker

The sunroof shattered and before that the eye brow shattered, as well. No hits to the glass. With the sunroof I wasn’t even on a highway.