Mazda
Rx-8

The contact owns a 2011 Mazda Rx 8. The contact stated after performing NHTSA Campaign Number: 21V744000 (Fuel System, Gasoline) while driving at 35 MPH, the contact smelled the odor of smoke in the vehicle, but no warning light illuminated. The vehicle was towed to the dealer. While the vehicle was being diagnosed, the vehicle caught on fire and burned. The contact did not have any details of the fire. The vehicle was diagnosed and stated that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 55,000.

The incident occurred on 02/08/2023. Prior to this, I brought my car to the dealership due to a recall to fix gas mounting rings, recall number . I do not feel comfortable with their repairs and I do not believe that the dealership performed the repairs properly which caused my car to smoke and stall on the road and then caught on fire at their shop. They claimed that their own business insurance fire fixed the damages but I believe that the car is damaged beyond repair. Furthermore, they held the car since February 2023. Until now, July 2023 the Guam dealership is unable to fix my car. To add, the repairs they claim far exceed the market value of the car and the car is at a total loss. I consider it totaled. I do not feel safe driving this car. 2011 Mazda RX-8 Recall Item Affected: FUEL SYSTEM, GASOLINE Date Announced: 09/24/2021Description of Recall: Mazda North American Operations (Mazda) is recalling certain 2009-2011 RX-8 and 2006-2007 MazdaSpeed6 vehicles. Fuel may leak from the fuel pump mounting rings. Action Need To Fix It: Dealers will install new fuel pump mounting rings. Dealers will also add a thermal insulation pad to the fuel tank on RX-8 vehicles. Repairs will be performed free of charge. Owner notification letters are expected to be mailed November 23, 2021. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 5121I.

THE RING/ASSEMBLY HOLDING THE DRIVER SIDE VISOR CRACKED WITH NORMAL USE (PUTTING THE VISOR DOWN (NO EXCESS FORCE WAS USED) AND THE VISOR FELL INTO THE DRIVER'S LINE OF VISION, OBSCURING VISION. IT WAS NOT POSSIBLE TO PUT THE VISOR BACK UP AGAIN. THE RING FELL OUT OF THE CAR INTERIOR.

ON MAY 7, 2013, I BROUGHT THE VEHICLE TO PARETTI MAZDA OF METAIRIE BECAUSE A FLUID WAS LEAKING FROM SOMEWHERE NEAR THE DRIVER'S SIDE REAR TIRE. THE SERVICE TECH TOLD ME THEY WOULD TAKE CARE OF IT AND DIRECTED ME TO ENTERPRISE RENTAL FOR A RENTAL CAR. ABOUT AN HOUR AFTER I OBTAINED THE RENTAL CAR, THE SERVICE TECH CALLED ME AND TOLD ME THAT THE DRIVER'S SIDE REAR SHOCK HAD COMPLETELY FAILED AND WAS LEAKING FLUID FROM THE UPPER SEAL AND THAT THE PASSENGER SIDE REAR SHOCK HAD ALSO FAILED, BUT WAS NOT LEAKING THAT MUCH FLUID. HE TOLD ME THE CAR WAS DRIVEABLE AND ASKED THAT I RETURN THE RENTAL CAR AND PICK UP MY MY VEHICLE, WHICH I DID. THE SERVICE TECH TOLD ME HE WAS ORDERING THE REAR SHOCKS. ON MAY 9, 2013, I RECEIVED AN AUTOMATED CALL FROM THE DEALERSHIP STATING THAT MY PARTS HAD ARRIVED. SHORTLY THEREAFTER, I CALLED THE SERVICE TECH, WHO ASKED IF I COULD DROP THE CAR OFF ON MONDAY, MAY 13, 2013, FOR THE REPAIRS. I EXPRESSED CONCERN TO THE SERVICE TECH THAT WHEN I DROVE OVER THE SLIGHEST IMPERFECTION IN A ROAD, THE REAR END WOULD MAKE A LOUD NOISE, WHICH WAS REAR END SUSPENSION BOTTOMING OUT. THE SERVICE TECH ASSURED ME THAT THE CAR WAS FINE, AND THAT I COULD DRIVE IT OVER THE WEEKEND. LATER THAT EVENING, AROUND 8 P.M., I DROVE INTO THE DRIVEWAY OF MY HOUSE AND THE DRIVER'S LOWER SIDE CONTROL ARM FAILED AND SHEERED OFF WHERE THE STRUT CONNECTS TO THE LOWER CONTROL ARM. I MANAGED TO GET THE CAR OUT OF THE STREET AND FULLY INTO THE DRIVEWAY. *TR