Mazda
Cx-50

The vehicle had the original OEM battery fail at 15 months. It dropped to 7v under light load. It's a bad battery. Upon being jump started, the power steering went in and out while driving and the dashboard blinked on and off...throwing a lot of errors that are unrelated to the battery problem. The failure state of the vehicle with a bad battery is unlike any vehicle I have ever seen and it is extremely dangerous. Furthermore, Mazda roadside assistance does not know about this issue and only offers jumpstarts, putting customers into danger by suggesting that the vehicle is safe to drive with a battery that is not stable.

The contact owns a 2024 Mazda CX-50. The contact stated that there was uneven brake wear on the inner brake pad. The contact stated that the inner side of the brake pads were wearing before the outer sides. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the front brake pads and rotors were defective and needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 2,500.

THE BLIND SPOT MONITORING STOPS AFTER A FEW MINUTES ON THE HIGHWAY. DEALER SAID NO TROUBLE FOUN D. WHEN IN TRAFFIC IT STOPS WORKING, BACKING UP NO NOTIFICATION CROSS TRAFFIC, CARGO DOOR STUCK OPEN. ADTER 10 MINUTES SHUTTING OFF CAR. RESTARTING, TRYING INSIDE BUTTON, DOOR BUTTON AND THE REMOTE. THEY ALL FAILED TO CLOSE DOOR. HAD TO MANUALLY CLOSE CARGO HATCH. IT WORKED THE NEXT MORNING. THE BLIND SPOT, CROSS TRAFFIC DOESNT WORK! IT WORKS FOR A FEW MINUTES AFTER STARTING CAR BUT UNDER TRAFFIC CONDTIONS IT FAILS TO NOTIFY ON BOTH SIDES OF THE VEHICLE. IT FAILED FIRST ON PASSENGER SIDE. NOW BOTH SIDES FAIL IN HEAVY TRAFFIC CONDITIONS. I HAVE VIDEOS TO PROVE THE FAILURES.

For about one week now. The BLIND SPOT MONITORING SYSTEM FAILS IN HEAVY TRAFFIC. IT WORKS WHEN YOU START THE CAR, WORKS IN LITE TRAFFIC. BUT ON THE HIGHYWAY OR HEAVER TRAFFIC IT STOPS WORKING. THE DEALER SAID IT WORKED WHEN TEST DRIVEN FOR 10 MINUTES. AFTER BLIND SPOT STOPS FUNCTING THEN THE CROSS TRAFFIC ALERT FAILS. OUR CARGO BAY DOOR REFUSED TO CLOSE YEATERDAY. ALL BUTTONS JUST CAUSE A BEEP TO SOUND. AFTER 10 MINUTES , RESTATRING THE CAR, LOCKING & UNLOCKING THE DOORS BY REMOTE & INSIDE SWITCH. I HAD TO PHYSICALLY CLOSE THE HATCH AGAINST THE MOTOR. THE BLIND SPOT FAILED ON THE RIDE HOME FROM THE DEALER WHEN SURROUNDED IN TRAFFIC. VIDEO MADE OF FAILUER.

The contact rented a 2024 Mazda CX-50. The contact stated that while driving on a main street at 5 MPH, the contact attempted to slow down the vehicle by depressing the brake pedal, and in the process, the brakes locked and the vehicle proceeded to accelerate without the contact's consent. The contact was involved in a front-end collision with the vehicle in front of them. No property damage was reported. The vehicle came to a stop upon impact. The vehicle was towed back to the Enterprise rental center, where the vehicle was originally rented. The airbags did not deploy. No warning lights were illuminated. A police report was not filed. The vehicle was not destroyed. Three people were reported to be injured: the contact seated in the driver's seat, the contact's coworker seated in the front passenger seat, and the contact's wife seated in the rear passenger seat. No injuries were reported outside of the contact's vehicle. The contact sustained injuries to his shoulders and lower back, and the contact's wife sustained injuries to her neck and back; the contact's coworker's injuries were unknown. Medical treatment was not needed for the injuries. The local dealer was not contacted, and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate mileage at failure was 26,839.

The contact owns a 2024 Mazda CX-50. The contact stated that while opening the doors, the door stop detent had failed, causing the door to rapidly close and swing back, and making contact with the occupants. Both the contact and the wife sustained leg bruises, and the wife sustained a head contusion due to the failure. No medical treatment was required. The contact indicated that the failure was present on both the driver's side front and rear doors and the passenger side front and rear doors. The cause of the failure was not determined. The vehicle was taken to the local dealer, who examined the vehicle, and no failure was found. The contact was informed that the door operated as intended. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100.

This update pertains to the original complaint (11613144) regarding windshield integrity issues on a 2024 Mazda CX-50. A new crack has occurred on [XXX], with cracks consistently radiating from the driver's A-pillar side. This pattern suggests stress fractures rather than impact damage, as initially assumed. The vehicle was taken to a Mazda dealer in Seekonk, MA, but the Mazda Service Manager denied warranty coverage without an in-person inspection, relying solely on photos taken by a trainee service advisor. These images clearly show a recurring pattern of cracks in the same area, which is concerning. Research into Mazda forums reveals numerous reports from other owners experiencing similar windshield failures, including unexpected cracking, chipping, waviness, visibility issues, and delamination. Many report quick denials of warranty assistance, similar to this case. The frequency and similarity of these reports suggest a potentially systemic issue that may be more widespread than the recent hitch recall. The manufacturer's reluctance to investigate raises serious concerns about windshield safety. After three cracks and two replacements, Mazda has not physically inspected the issue. This situation warrants a thorough investigation by NHTSA, including major glass providers and installers, to ensure occupant safety and address potential systemic failures. The lack of proper reporting and inspection by Mazda underscores the need for NHTSA intervention to protect consumers and ensure that safety standards are met. Furthermore, the consistent denial of warranty claims without adequate inspection may indicate a broader problem in how these issues are handled, potentially affecting many more vehicles than reported. This pattern of failures and lack of action by Mazda necessitates a comprehensive review to safeguard public safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle jerks while slowing down/low speed.