Mazda
Cx-30

Component/System: Automatic transmission (requires full replacement). The vehicle is currently located at Safford Mazda of Fredericksburg, 10653 Patriot Hwy, Fredericksburg, VA, 22408, and is available for inspection upon request. Safety risk: The transmission developed a loud whining and grinding noise while driving, indicating imminent risk of sudden loss of motive power or seizure. This creates a severe crash hazard, especially on highways or during acceleration/merging. Sudden loss of propulsion without warning can leave the driver unable to accelerate, maintain speed, or move out of harm’s way. The problem has been reproduced and confirmed by Safford Mazda (authorized Mazda dealer). On October 16, 2025, they diagnosed the vehicle as requiring a complete transmission replacement (Repair Order/Multi-Point Inspection Video is available). The vehicle has not yet been inspected by the manufacturer, police, or insurance representatives, but remains at the dealership awaiting parts. Starting approximately in late August, a transmission whine started zero warning lights or alerts ever appearing. Noise rapidly worsened. [XXX]: expert friend drove it once, instantly recognized imminent failure, and ordered me to stop driving immediately. At ~20,000 miles, the dealer confirmed the drive unit must be fully replaced, still with no dashboard warning ever triggered. Had I kept driving while trusting the silent system, this critical component could have seized at any moment, causing sudden total loss of propulsion at highway speed or in traffic with my young child on board. The complete absence of any alert during a proven, progressive failure is an urgent, unacceptable safety defect that demands immediate investigation and recall before a family is injured or killed. As of [XXX] , the vehicle has been out of service for 33+ calendar days. The dealer informed me I am #60 in Mazda’s national transmission replacement backlog. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving normally at highway speed on I-880 South, the braking system failed to decelerate the vehicle. When the brake pedal was pressed firmly, there was no normal slowing—only a sliding sensation, as if the wheels locked and the car moved forward on ice. This led to a collision with a stopped vehicle ahead. The following day, the Mazda App displayed a red alert message: “Brake system malfunction. Braking effectiveness may be decreased.” The vehicle’s airbags deployed very forcefully, causing bruising to both driver and passenger, even though the impact was not severe. Three days before the incident, the vehicle had a scheduled maintenance and recall service at a Mazda dealer, including a brake inspection and air-bag recall repair. The vehicle was declared a total loss by the insurance company and is currently stored at Copart Hayward, CA. The problem has not been inspected by Mazda yet, but a formal safety review is requested. The issue posed serious safety risks due to total loss of braking control and unexpected air-bag deployment.

Apple CarPlay disconnects mid-drive, forcing the driver to handle their phone, causing distraction and navigation loss.

Headlight module, ballast, bad noises from passenger side, under hood right next to passenger headlight.

I have received a recall notice back in June 5th. I tried to reach my dealer (Douglas Mazda) couple of times but they are not fixing it. As it has been announced that, it is not available. The vehicle is under warranty. PLease suggest me what steps I should take? As it is not not safe drive in any highway.

On [XXX] autoNation Mazda Arapahoe in Colorado sold me a car for my sign at 2024 CX 30 premium. They said there was an open recall that they needed to fix and we’re keeping the car overnight on June 6, 2025. They deliver the vehicle to my son around noon and around 6 PM on June 6. They contacted my son and said they shouldn’t have sold the vehicle to him and needed the vehicle back. This is my son‘s first vehicle and it’s not a good experience and the dealership should never have sold that car to us knowing that there was not a fix. They were well aware of this on May 29. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The sunroof exploded. Was no external debris or damage. Glass pushed outwards. 47 degrees outside. Very sudden and scary.

Wife was driving 2024 Mazda CX-30 with (bought demo from dealer in February with 2500 miles on it and now 4006 miles) daughter ([XXX]) in passenger seat. Airbag deployed with no warning or malfunction lights or alerts prior. Knocked my daughter across the vehicle, startled and traumatized both of them. They were able to safely pull into a shopping center parking lot. Got vehicle towed to the dealer, John Kennedy Mazda in Pottstown PA. Called police--have report and pictures to document. Wife also has videos and pictures. The dealer provided us a loaner vehicle. Next day the service manager, Gary Daniels calls. I ask if he has ever seen this before. "I think I know what caused it. There was a bubble in the right front passenger tire." I responded that I saw how this was going and told him I will be in touch. Dealer not covering it under warranty and said "call our 800 # and your insurance." Called 800 line and talked to Giselle, our case manager who said this would be "escalated" and we would hear back in 48 hours. Of course, we did not hear back. Finally, after 2 voicemails and contacting Mazda USA via chat, they call back and say call insurance, it will not be covered under warranty. When I ask for what the escalation was, the rep said "well the dealer said there was a bubble in the tire." Complete runaround. I go to the dealer to return the loaner car and they provide me a watered down and inaccurate report saying the bubble was existing. Insurance has provided an estimate to repair the car for just under $5000. I am not comfortable having the dealer repair the car or any family member drive that car once repaired. Airbag malfunction warning lights everywhere post deployment. No warnings before and ridiculous claim that a bubble in a tire could cause an airbag to deploy. Considering the repair but also legal action as zero empathy by the dealer and no accountability of fixing what seems to be a similar issue in New Hampshire with the same model car 2 years ago. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)