Lincoln
Continental

This vehicle has been repeatedly getting a "Door Fault Service Required" alert on the dashboard. I have even had the burglar alarm (horn honking and lights flashing) go off for no reason in my garage with my garage door shut. This is the exact problem that was covered with safety recall 19S03. For some reason, my vehicle was not included as part of this recall, even though it was built at the Flat Rock Assembly Plant where the other problematic vehicles came from. The build dates that were included in the recall were from November 30, 2015 through November 14, 2018. My vehicle was apparently outside of this range, but the problem continues. The cutoff date ranges for this recall was obviously too narrow because the problem persists. Now, because the applicable range was too narrow, I am left to have to pay for a factory mistake. Please expand the affected dates on recall 19S03. This is an issue that poses an imminent threat to the safety of this vehicle because the door latch is intermittently operative. There is a potential for the door to open while driving which poses a risk of accident and/or injury.

The contact owns a 2019 Lincoln Continental. The contact stated that while the vehicle parked and occupied, while attempting to close the driver’s side door, the door failed to latch as intended. The contact stated that the failure had occurred on several occasions. The vehicle was not taken to the dealer nor an independent mechanic to be diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 19V077000 (LATCHES/LOCKS/LINKAGES); however, the VIN was not included in the recall. The manufacturer was notified of the failure and offered to assist with the cost for the repair. The approximate failure mileage was 29,000.

The contact owns a 2019 Lincoln Continental equipped with Nokian Tires, Tire Line: One, Tires Size: 235/50/R18, DOT Number: 03B431326. The contact stated while driving 65 MPH and at various speeds, the wheels were shuddering. The vehicle was taken to an independent mechanic, where the tires were inspected. The mechanic informed the contact that the interior of the sidewalls were delaminating, causing the tires to become out-of-round. Additionally, the contact was informed that the road force of the tires was significantly high. The vehicle was taken to the dealer, where the tires were inspected. The tires were not replaced. The tires were replacement tires. The dealer informed the contact that the manufacturer would not provide warranty coverage. The contact stated that the manufacturer was unreachable. The tire failure mileage was approximately 30,000. The vehicle failure mileage was approximately 150,000.

Door opens while driving Door latch failure

The contact owns a 2019 Lincoln Continental. The contact stated that while driving 40 MPH, the steering wheel turned approximately 90-degrees counterclockwise unintendedly while the vehicle continued driving straight. The message "Adaptive Steering Fault - Service Now" was displayed. The contact stated that upon turning off and restarting the vehicle later, the steering wheel returned to the center. The vehicle was taken to the dealer, where it was diagnosed and determined that the steering wheel needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 25,000.

The contact owns a 2019 Lincoln Continental. The contact stated that upon attempting to close the front driver’s side door, the door latch failed to lock the door properly. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the door latch was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 79,000.

The contact owns a 2019 Lincoln Continental. The contact stated while the vehicle was parked, the driver's side front door latch did not latch as intended. The contact stated that the latch did not lock as needed, and the door ajar message was displayed. In addition, the contact stated that several times the door latched and unlatched independently. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 19V077000 (Latches/Locks/Linkages); however, the VIN was not included in the recall. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 38,250.

The contact owns a 2019 Lincoln Continental. The contact stated that upon gently closing the driver's side door, the door cinch system failed to activate as expected. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the door latch pawl motor. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V077000 (Latches/Locks/Linkages), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 27,000. The VIN was not available.