Infiniti
Qx60

2022 QX60 equipped with a Panoramic Moonroof. While in Florida 850 miles from home, I was traveling alone at about 35mph when I heard a loud explosion. It sounded like a gun shot at close range. I kept driving but observed my surroundings and there was no traffic, no construction, nothing overhead, no warning lights. When I got to my destination a couple miles away, I inspected the vehicle, fully expecting to see a bullet hole or shattered rear window from a bullet. What I found was the front moonroof had shattered and mostly still intact. It had blown up and out and not inward as it would if it were hit with a projectile. I contacted the nearest Infiniti dealer in Mobile Alabama 100 miles away, but they couldn’t look at it for at least 3 weeks. I covered the moonroof with heavy plastic and duct tape to keep the elements out of the vehicle and keep the moonroof intact as much as possible to help with Infiniti’s investigation. The cullet that had fallen into the sunshade was vacuumed up and kept also. After a tense 850 mile drive home, at times in torrential downpours, I contacted our local Infiniti dealer who wanted to inspect the vehicle. They informed me that their investigation could not determine a cause, but they did know it was not a warranty issue and denied it. I had the moonroof replaced by a local glass repair shop and then had to take it to a body shop to have the headliner dropped so cullet could be removed. I talked to numerous Infiniti representatives throughout this process, and everyone asked if I filed an insurance claim, I had not. Insurance should not have to pay for a manufacturer's defect that is still under warranty. As an Engineer for a tier one auto supplier that manufactures automotive safety glass for most major automobile companies, I can say with a high degree of certainty this was due to a manufacturer's defect or a design flaw. Due to the circumstances at the time, Nickel sulfide (NiS) inclusion is the most likely cause.

Our 2022 Infiniti QX60 was brought in at Infiniti Service Center for regular oil change. The car had 29,564 miles. After the service, I was deciding whether to take the highway or the local route. I thought of stopping by the church, so I decided to take the local route. After driving for 4.2 miles on a road with cars moving at 45 mph, our QX60 suddenly just stalled. The car cannot be started. Dashboard lights were fading. It was good hazard lights were still blinking. It was a terrifying experience seeing how fast cars & trailer trucks were going behind us. We had to call 911 to have a police car go behind us & avoid oncoming traffic colliding & piling on our car. We called Infiniti Roadside Assistance to help us get a towing truck to bring the car back to service. The service center said that they will change the fuel injector. Take note that QX60 has had stalling issues in the past even with earlier models. Please see all the forums & complaints. We had a 2019 QX60 that just stalled after I made a U-turn on a busy street. Thank God, we are still alive after that incident. Infiniti did not find any issues when it was escalated to them. We escalated the current issue on our 2022 QX60 to Orlando Infiniti dealership & wanted to talk to the manager. Instead of a manager, we were directed to an Infiniti salesman who related his own story of having the same exact experience with his QX60 while he was driving on a 70-mph highway. He was hard selling the 2026 Infiniti QX60 supposedly addressing the stalling issues. Instead of getting the appropriate level of management to get our issue relayed, Infiniti was trying to make money out of our traumatic experience. Based on written professional reviews, there is no evidence that the changes in the 2026 Infiniti QX60 address the stalling issues in the current & previous models. We are stock to our leased QX60 that we refused to drive until November 2025. We are not risking our life by driving this car again.

255/50R20- I have done every service at the dealership except one (last one). I was told all 4 tires were worn out and they refused to rotate tires, took it to another place and was told the same. Vehicle has 27,000 and both places told me it was very unsusual. Called dealership and they directed me to bridgestone which refused to help as well claiming tires from manufacturer have no warranty. Makes no sense!

The QX60, and possibly many other Infiniti models has a serious flaw in the Apple Car Play and Android Auto features. This affects my model year of 2022 but I understand from other owners it is like still an issue on model year 2023 and 2024 and likely others. The issue is there are not adequate volume adjustments for paired phones with Apple Car Play and Android Auto. If you adjust the paired audio on the car's infotainment system for a phone call, then the next call that comes in will sound a deafining ringer volume. If you turn down the volume for a normal ringer volume then the audio volume on the call is so low you can't have a conversation. This may seem like a non issue, however, when a call comes in and the volume is at its previous level for a phone call, it is so startling it causes all passengers to jump and hold their ears. At least a half a dozen times this has startled me to the point where I inadvertanlty swerved across my lane bounder quickly trying to find the volume control to adjust the ringer down or answer the call. I have spoke to Infiniti dealers and their engineering support. They unfortunatley are denying an issue exist when it is very obvious. All other cars I have owned with Apple Car Play have not acted this way. In addition, many owners on the forums are documenting similar issues and similar reactions of inadvertanly braking or swerving. I hope someone in the NTSB will test this in an Infiniti to understand how serious the issue is

The vehicle shifts from drive into neutral intermittently. This has happed several times over the coarse of 2 years that we have had vehicle. It has occurred on both highway and street driving and is a major safety concern. We have brought it into the dealership and they could not replicate it the first time and now they are working with Infiniti to troubleshoot.

Safety issue with the Ringtone volume in the infotainment system while connected to Apple Carplay(not Bluetooth). The Ringtone volume setting is being adjusted(unwillingly) along with the call/media volume while in a phone call. Because the call volume has to be increased to a high level in order to hear the conversation, the Ringtone volume will be unintentionally increased at the same time. This cause a dangerously loud ring when a new call comes in due to the Ringtone volume stay high after the previous call. The Ringtone volume can be manually lowered after each call, but the loud ring still occur while adjusting, and defeat the purpose of such hand-free system. This issue cause a jump-scare every time a phone call is received, which could lead to an accident in certain situation. Repro steps: 1 - Start the car and let Apple Carplay connect automatically. 2 - Ensure the Ringtone volume is set to the minimum via the car's infotainment. 3 - Make a phone call using the connected phone. 4 - After the call is ringing/connected. Increase the call volume using the infotainment system's volume knob. 5 - Go back to the car's infotainment system and observe the Ringtone volume has been increased unintentionally. As I research the issue on the internet, the exact same concern has been reported and escalated to Infiniti/Nissan. There has been no resolution for the past 2+ years since the car has been on the market. Example: [XXX] resolution with my experience: Infiniti/Nissan can issue an over-the-air update and automatically set Ringtone volume back to the minimum after each call(via Apple Carplay, NOT Bluetooth) is completed. But many updates later, this issue has not been addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sunroof exploded driving 70 mph and Interstate 77 in Virginia on a 73 degree clear sunny day with no other traffic around

The main screen blanked out completely Heads up display Cruise and adaptive and blind spot indicators all ceases to function Air conditioner has lost function twice since I got the vehicle Leak in rear pipes Rear hatch intermittently doesn’t close properly thus an alarm stays on Driver side mirror won’t fold out after retraction Rear wiper goes off for not reason Lane departure is unreliable Infotainment system needs to be rebooted often