Infiniti
Q60

The contact owns a 2021 Infiniti Q60. The contact stated while driving at an undisclosed speed, the malfunction warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a fractured aluminum bracket that sits between the front bumpers. The contact was informed that the aluminum bracket houses the sensor for the cruise control and forward collision avoidance features. In addition, the contact was informed that the aluminum bracket was a poor design by the manufacturer. The contact was informed that the bracket needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 9,950.

The contact owns a 2021 INFINITI Q60. The contact stated while driving approximately 15 MPH, the vehicle shifted into limp mode. The contact stopped the vehicle and had the vehicle towed to a local dealer. The contact stated that several unknown warning lights were illuminated. The vehicle was diagnosed with needing ECM replaced. The vehicle was repaired however, the issue persisted. The manufacturer was informed of the failure but was unable to assist. The failure mileage was approximately 20.

I WAS DRIVING THE CAR AT APPROXIMATELY 75 MPH DOWN THE HIGHWAY. SEVERAL WARNING LIGHTS CAME ON IN THE DASH INCLUDING THE CRASH SENSORS, AND THE CAR LOST ALL POWER. I WAS ABLE TO SAFELY PULL THE CAR OVER TO THE SIDE OF THE ROAD. I TRIED TO RESTART THE CAR WITH NO SUCCESS. ONCE THE START BUTTON IS PUSHED, THE CAR MAKES A CLICKING NOISE BUT THE ENGINE DOES NOT TURN ON. THE ONLY WAY TO GET THE NOISE TO STOP IS TO PUSH THE START BUTTON AGAIN. AT THIS TIME, THE CAR WILL NOT START. IT WAS TOWED TO INFINITI DEALERSHIP, AND HAS BEEN THERE AS OF TODAY (03/23/3021) FOR 15 DAYS. NEITHER THE DEALERSHIP, NOR INFINITI NORTH AMERICA HAVE BEEN ABLE TO GIVE ME AN UPDATE ON WHAT IS WRONG WITH THE CAR, OR WHEN I WILL GET IT BACK. THEY CAN NOT DIAGNOSE THE PROBLEM.