Honda
Cr-V

Model: 2021 Honda CR-V Hybrid VIN: [7FART6H80ME003035]] Mileage: [78000 old motor | 25000 replaced motor] Issue Type: Engine Stalling / Rough Idle/ Low Operating Temperature / Warranty Denial Maintenance History: Dealer-maintained per schedule Dealer Name/Location: [American Honda Motor Co., Inc. Attn: Customer Relations / Warranty Department 1919 Torrance Blvd. Torrance, CA 90501] Manufacturer Contacted: Yes – denied assistance despite known issue TSB References (if applicable): TSB 21-013, TSB 22-087 --- Complaint Summary: I am reporting a known issue with my 2021 Honda CR-V Hybrid involving engine sludge accumulation and chronically low operating temperatures, which I believe are tied to a systemic design flaw affecting hybrid models of this generation. Despite proper maintenance at a Honda dealership, I was informed of internal engine sludge. The issue appears linked to the engine not reaching optimal operating temperatures—leading to oil degradation and sludge formation over time. This matches problems detailed in official Honda Technical Service Bulletins (TSB 21-013 and TSB 22-087), yet I was denied warranty support, even under a Goodwill request. Honda regional representatives and mechanics provided no meaningful analysis or assistance and defaulted to denying support without adequately addressing the root cause. This is deeply concerning, particularly since multiple owners nationwide have reported similar problems. I believe this issue poses a long-term reliability and potential safety risk and should be investigated. I seek resolution from Honda, including coverage of necessary repairs and full acknowledgment of the defect.

I am experiencing the problems that are described in investigation NHTSA CAMPAIGN NUMBER: PE25016. When driving on the highway, there have been multiple times (8-10) when the car stops accelerating and the check engine light starts flashing. I am not able to accelerate the car. If it turn the car off for 5-10 minutes, the check engine light stops flashing and I am able to drive the car again. It has always happened when I haven't driven the car for a while (either driving it for the first time for the day or after sitting idle at work for 8 hours), the problem happens within minutes of getting on the highway. I have taken the car to the dealership for service twice with this problem. The first time was in late August. They said there was no code with the check engine light and they could not replicate or find a problem. The most recent time was this past Friday (Nov. 21, 2025). I experienced the problem and immediately took it to the dealership. Because the check engine light was flashing, they were able to pull diagnostics and retrieve a code. They said a fuel check showed cloudy fuel and a spark plug was brown to copper color. They removed the old fuel and replaced all four spark plugs. This did not fix the problem, as I experienced it again this morning (Sunday, Nov. 23).

Component or system involved: Electrical system / infotainment unit / audio system / driver-assist camera systems. Yes, the affected components are available for inspection upon request. Safety risk: The incident occurred at highway speeds, which created a potential safety hazard because the infotainment system suddenly shut down, the audio system emitted a loud “pop” sound, and driver-assist features became unavailable. The distraction and temporary loss of information could increase crash risk. Reproduction: The issue has not been reproduced yet and has not been confirmed by a dealer or service center at this time. Inspection: The vehicle has not yet been inspected by the manufacturer, dealer, police, insurance, or any other agency. Warning signs: No warning lamps or messages appeared prior to the failure. The issue started suddenly while driving. What happened: While driving at approximately 65 mph on a major highway with cruise control active, the infotainment system suddenly shut off for about five seconds. At the same moment, the audio system emitted a loud “pop” noise similar to a small explosion. After that, the screen restarted and remained stuck on the Honda logo for around two minutes. When it finally rebooted, the clock reset itself to UTC instead of the correct local time. All of this occurred while the vehicle was in motion, which created a distraction and potential safety concern. No previous warnings or symptoms were present before the event.

What component or system failed or malfunctioned, and is it available for inspection upon request? The A/C compressor seal may be leaking under certain conditions. The component is available for inspection by an authorized Honda dealer or service center. How was your safety or the safety of others put at risk? If the compressor fails completely while driving in hot weather, the lack of air conditioning can cause discomfort and distraction to the driver, potentially increasing risk of unsafe driving conditions. Has the problem been reproduced or confirmed by a dealer or independent service center? The issue has not been reproduced, but Honda has issued an extended warranty for this known problem. A dealer in Puerto Rico stated that action is only needed if the system fails completely. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The component has not been formally inspected yet; the dealer only provided a verbal assessment. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps or messages appeared. The system is still operational but may exhibit leakage over time. What happened? In your own words, tell us what happened. The vehicle is a Honda CR-V Touring 2021. I received a notice regarding an extended warranty for the A/C compressor seal. When visiting a dealer in Puerto Rico, they stated that the issue only requires action if the A/C fails completely. I am reporting this because the extended warranty indicates that any potential leakage should be inspected and addressed, and I want the vehicle properly checked to ensure the compressor seal is not failing.

Total loss of power while driving 2021 CRV hybrid on interstate. Check engine light came on and immediately started flashing and significant engine noise heard.Vehicle taken to Honda dealership and diagnostic test completed which stated fuel injector failed which then caused spark plug damage and engine misfire. We were traveling at interstate speeds and had no ability to accelerate causing significant safety issues.

My 2021 Honda CRV (VIN# [XXX] ) is only four years old and the touchscreen no longer works properly. My main concern is that the backup camera (which displays on the touchscreen) will come on when backing up but then sometimes glitch out and not display anything while in the process of backing up. I should also mentioned that the only thing that even partially works sometimes is the backup camera, because all the other features are unusable as the touchscreen perma displays the Honda logo and that is it - except for when it displays the backup camera when backing up....but, again, even when it does display the backup cam on the touchscreen it will sometimes glitch out causing the touchscreen to no longer have the image of the backup camera while in the act of backing up. I brought the vehicle into Honda to inspect and try to repair, but they said it was not repairable and must be replaced. There were no fuse issues either, so it is the touch screen unit that is the problem. There are quite a lot of people online complaining about the touchscreen who own the 2021 Honda CRV, so I am asking that the NHTSA issue a recall for the touchscreen. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The intermittant wiper system does not and has not worked properly since I purchased the car. very inconsistant...the system has the rain sensing automatic wipers...with variable speed. when raining,,,no matter how heavy or light the rain...when set to variable speed...it doesnt matter where I set the the speed ...i cannot get a consistant wipe...if it wipes at all. This is especially annoying when I come to a stop...stop light, stop sign, turning...the wipers will NOT sweep...and will not work again until the vehicle speed reaches at least 25mph...which really forces me to either manually engage a sweep or set the wipers either the low or high setting. have read numerous complaints and reports online in chat rooms and Honda forums...so this definitely is an issue...a safety issue

Two separate incidents since owned car: When opened front and back doors, leaned in, face touched corner tip of door. Both times the tip ripped a small piece of my face off. Extreme bleeding. Eventually healed but if I hit the door with force I would definitely have needed stiches and had a scar each time. This needs to be recalled.