Ford
Edge

The contact owns a 2013 Ford Edge. The contact stated that while reversing, the rear-view camera displayed an upside-down and fuzzy image. The vehicle was taken to an independent mechanic, where it was diagnosed with a failed rear-view camera system. The contact was informed that the rear-view camera system needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall; however, the VIN was not under recall. The contact owns another Ford vehicle that experienced a similar failure, and the vehicle was included in the recall. The contact was informed by the independent mechanic to wait for a recall notification for the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

I have been having issues with headlights on my vehicle for awhile. We have changed the bulbs several times to try to make it easier to see. The headlights barely light up the street in front of you and is very dangerous to drive like this. I looked up online and apparently I am not the only one that is complaining of the issue. This is extremely unsafe and I'm afraid to drive anywhere at night due to poor lighting. I see people changed bulbs and changed entire headlights costing $300.00 or more a light and the problem is still not resolved. I am very concerned for not only myself and my familie's safety, I am concerned for others safety too. Something needs to be corrected in these vehicles. It is an extremely important part of driving - being able to see in front of you. Please advise.

The contact owns a 2013 Ford Edge. The contact stated that while reversing, the rear-view camera displayed a blurry upside-down image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall which had a similar failure description; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was unknown.

My backup camera continues to not work and says I need to contact the dealership. When I contact the place that I got it from it says it's not covered under their warranty in the contact Ford. When I contact Ford they said there was some rear backup camera thing going on and that the recall had not been issued yet? Also I've been having issues with it connecting to any kind of device, it will say connecting phone and load and load and load and never connect or the phone will be connected and say it's not connected so calls and stuff won't come through and when calls you come through it switches to aux and then you can't hear the person who's speaking which I find dangerous because then you have to touch your phone while driving. Another issue that I'm having is when I fill up my tank it is saying for example if I put $40 in and it's the same price it was the day before and I have to fill up my tank I would get different readings so sometimes I might get like 370 in other days I might get like 205 which makes it difficult to really gauge how much gas you have. Have had multiple times where I've had to completely reset the infotainment system because it does not work and you can't push any buttons on it including the buttons that are below that infotainment system that control tuning seeking and temperatures of the car and do you think that there's some electrical problems somewhere that could be causing all of these issues.

The contact owns a 2013 Ford Edge. The contact stated that while driving approximately 5 MPH and depressing the brake pedal while exiting a parking lot, the brake pedal went to the floorboard. The contact pumped the brake pedal to stop the vehicle. The contact stated there was no warning light illuminated. The vehicle was not taken to a local dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000.

At stop light, went to make a right turn and sounded like loud thumping noise under car. Had to have it towed home to find out the transfer case failed locking up my wheels as I was making a right turn from us 231 onto broadway in crown point Indiana

The rear view camera image suddenly became inverted (upside down) and the guide lines normally displayed disappeared. This defect appears permanent. Due tot the camera malfunction it is easy to be disoriented and collide with object behind the vehicle. On several occasions I ran into parking lot dividers and planters.

The contact owns a 2013 Ford Edge. The contact stated while attempting to start the vehicle, the rearview camera displayed a blank screen and was glitching. A dealer was contacted. The vehicle taken to the dealer where it was diagnosed and determined that the rearview camera needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was 108,000.