Ford
Ecosport

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The local dealer was made aware of the recall and confirmed that parts were available for the recall repair. The contact scheduled an appointment for the repair, and the vehicle was dropped off for service. The vehicle remained with the dealer despite the dealer's insistence that the parts for the repair were available. The contact was not provided a loaner vehicle and had not been given a reason for the delay in service. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact had not experienced a failure.

Our engine seized due to a safety recall while traveling on a major interstate. We received notice of the safety recall from Ford and asked to have it fixed by our local dealership. This was August 20, 2025. We were told by the dealership’s service manager that there were 2 or 3 cars ahead of us and call back the first of September. We again asked to get scheduled and were told there were cars ahead of us. We once again asked about the recall and having it repaired on Oct. 21, 2025. We was told it couldn’t be scheduled at the time and it should be okay for us to go on our scheduled 8 hour trip. The car seized on Oct. 26, 2025 and we were 4 hours away from home. At that time, we had to have it towed to local dealership there and were stranded. The low oil light came on just minutes before it seized. We contacted the state police to be there with us as we waited for help and had to pay to stay overnight. Our car is still 4 hours away and is supposed to be fixed as soon as the engine comes in. This was a safety recall and we were advised to travel in a car which was not safe and Ford knew it. We do not have any paperwork except the safety recall as it has not been repaired.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was notified of the issue, and the contact was informed that the part needed to test the vehicle for the recall was unavailable. The contact was then informed that once the vehicle was tested, the recall repair could take approximately 6 months for completion. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

ODI 11676608 Since initial contact to your office the transmission issue has worsened An extended warranty was purchased. After 30 days the car was taken to the repair location suggested by the warranty company. No warning lights were on, but the car was running very rough. It was not getting enough power to get thru intersections and very sluggish to keep the speed with traffic. The tool light had come on a couple of times, but would reset when I shut down the car and restarted it. The warranty provider was aware that the light was not on and I was taking it to the be serviced as a precaution. I was not comfortable driving an unreliable auto. The repair shop determined that I again need a transmission. The warranty company states it will not pay for the repair, Ford says they won't assist since I was now dealing with a repair shop rather than a dealership and I am stuck with this pile of metal. March 29, 2023 my car had 56,000 miles and the dealership did an (over haul), the car now has 96,000 miles. Way too soon for any car to be put down! I have spoken to several mechanics about this issue and the conclusion verbalized to me has been, the transmissions on these cars are crap and get rid of the carl

I contacted the local Ford dealer, Confidence of Norman in Oklahoma, twice regarding correspondence from Ford about the ongoing recall. I had made appointments on both occasions. During my first visit, the dealership representative stated that they would only address the issue if my vehicle had an actual malfunction and would take no action in the meantime. Last week, I scheduled a follow-up appointment after receiving another letter from Ford. This appointment took place today; however, I was again refused service. The dealership claimed that, despite my scheduled appointment, they lacked the necessary tools to perform the repairs. They did not offer an alternative appointment or provide an estimated timeline for when the issue might be fixed. Ultimately, their response indicated that my visit was unproductive. Besides this complaint, I don’t know what else I can do to fix this problem.

See attached document for complaint. Unfortunately, I purchased the referenced car from Tasca Ford in Yonkers. The problems about the engine losing oil pressure, lights flashing, and the engine going dead are well known. The car's engine is dead and the car has been sitting in my garage for more than one year. I was told by Ford back in 2024 that the problem would be fixed. Then I was told in about June, 2024 that "engine parts" were needed to fix the problem and that the parts should be received within two months. Now, 15-months have gone by and I never heard another word from Ford. My car is still in the garage. When will Tasca Ford fix the problem? This entity is not only a dealer of Ford automobiles, it is also a huge repair shop.

See attached document for complaint.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the recall repair was performed one month prior. The contact stated that after picking up the vehicle and driving to the residence, the contact was unable to restart the vehicle. The contact called the dealer, and the vehicle was towed back to the dealer. The contact stated that the dealer had not yet diagnosed the vehicle. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 69,000.