Campaigns on record across the Volvo 9700 (2009–2025), from Transport Canada and, tagged NHTSA, the United States. Pick a model year for the Canadian listing, and check your VIN with Volvo to confirm which apply.
Issue: On certain buses, the instruction label for how to use the entrance door as an emergency exit may not be clear. This could delay occupants from escaping the bus in an emergency. Safety Risk: Unclear emergency exit instructions could cause confusion and delay occupants from exiting the bus during an emergency, increasing the risk of injury. Corrective Actions: Prevost will notify owners by mail and provide you with a new emergency exit label and instructions for where to install it. Alternatively, you may schedule an appointment to have the label installed at an authorized Prevost service center.
2026444 · 46 units in campaign · Transport Canada
Applies only if the manufacturer confirms your VIN · repair by an authorized dealer · All 2025 volvo 9700 recalls
Issue: On a small number of buses, there could be metallic debris in the connectors for the automatic fire sensor system (AFSS). As a result, there could be a short circuit and the AFSS could incorrectly activate and shut down the engine. Safety Risk: A sudden loss of engine power could increase the risk of a crash. Additionally, a bus that is disabled could result in a transfer of passengers in an uncontrolled environment, which may create a risk of injury. Corrective Actions: Prevost will notify owners by mail and advise you to take your bus to a Prevost service center to remove any metallic debris from the AFSS connectors.
2025380 · 4 units in campaign · Transport Canada
Applies only if the manufacturer confirms your VIN · repair by an authorized dealer · All 2025 volvo 9700 recalls
Issue: The compliance label on certain vehicles incorrectly lists that the vehicle is compliant to all U.S. and Canadian standards. Safety Risk: This small error does not affect safety, as all of the vehicles are fully compliant to Canadian standards and regulations. Corrective Actions: This is not a recall. Volvo Trucks has made changes to ensure that all new vehicles have the correct statement of compliance printed on the compliance label.
2023201 · 20 units in campaign · Transport Canada
Applies only if the manufacturer confirms your VIN · repair by an authorized dealer · All 2023 volvo 9700 recalls
Issue: Certain buses were built with headlamps that may not meet the performance requirements of Canadian regulations. As a result, the headlamp beam pattern may be too bright in some areas and not be bright enough in others. Safety Risk: Headlamps that are too bright could cause glare for oncoming drivers. Headlamps that are not bright enough may reduce visibility. Both of these issues could increase the risk of a crash. Corrective Actions: Volvo Buses will notify owners by mail. The corrective actions for this recall are under development.
2021565 · 32 units in campaign · Transport Canada
Applies only if the manufacturer confirms your VIN · repair by an authorized dealer · All 2021 volvo 9700 recalls
Issue: On a small number of buses equipped with a Ricon BayLift wheelchair lift, the outer barrier of the lift may not be strong enough. As a result, when the lift is fully deployed, the barrier may not support an occupant if their mobility device or wheelchair moves against it. Safety Risk: A wheelchair lift barrier that is not strong enough could create the risk of an injury. Corrective Actions: Volvo Buses will notify owners by mail and instruct you to take your bus to a Prevost service center to add a side barrier support feature to affected wheelchair lifts.
2021477 · 5 units in campaign · Transport Canada
Applies only if the manufacturer confirms your VIN · repair by an authorized dealer · All 2019 volvo 9700 recalls
Issue: On certain buses, the C1 drive hub in the transmission may fail. If this happens, there could be a loss of power to the drive wheels when the bus comes to a stop. This can disable the bus and make it unable to move under its own power. Note: This recall only affects certain buses built with an Allison B500 transmission. Safety Risk: A bus that is disabled could create the need for a transfer of passengers in an uncontrolled environment, which may create a risk of injury. Corrective Actions: Volvo will notify owners by mail and instruct them to take their vehicle to a Volvo service center to update the Transmission Control Module software.
2020639 · 18 units in campaign · Transport Canada
Applies only if the manufacturer confirms your VIN · repair by an authorized dealer · All 2020 volvo 9700 recalls
Issue: On vehicles equipped with a fire suppression system that includes a Kidde KDS-25 fire extinguisher, there may be a problem with the electric actuator on the fire extinguisher. This could cause the fire extinguisher not to discharge when it is activated. Safety Risk: In a fire, an extinguisher that does not work could increase the risk of injury and/or property damage. Corrective Actions: The company will notify owners by mail. Owners will be instructed to contact Prevost, who will inspect extinguishers and repair as necessary.
2019083 · 20 units in campaign · Transport Canada
Applies only if the manufacturer confirms your VIN · repair by an authorized dealer · All 2017 volvo 9700 recalls
On certain vehicles, the hardware that attaches a power cable to the fuse box post may not have been tightened to specification during assembly. This could result in resistant heating potentially occurring, and could cause the cable and fuse box to overheat, which could increase the risk of a fire causing injury and/or damage to property. Correction: Dealers will inspect for any damage to the fuse box and repaired as necessary. The nuts attaching the cable to the post will also be replaced and tightened to specification.
2017666 · 21 units in campaign · Transport Canada
Applies only if the manufacturer confirms your VIN · repair by an authorized dealer · All 2018 volvo 9700 recalls
On certain vehicles, the accelerator pedal may not react to the driver’s input. If this occurs, the vehicle would not be able to accelerate which could, under certain circumstances, increase the risk of a crash causing injury and/or damage to property. Correction: Dealer will replace the accelerator pedal.
2017443 · 12 units in campaign · Transport Canada
Applies only if the manufacturer confirms your VIN · repair by an authorized dealer · All 2018 volvo 9700 recalls